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Xlite SIP soft phone

Submitted by ravenber on Mon, 09/22/2008 - 16:42

I've noticed that a few people seemed to have found a way to use the Xlite SIP soft phone for the UC500 system, but, even after following the guides on this site, I can't seem to get it working 100%.

I can get the phone to register and dial other phones successfully, but when I dial Voicemail, I get no audio even though it connects. Any suggestions?

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#1Submitted by ravenber on Fri, 10/17/2008 - 13:27.

Resolution Found

Apparently, since I was connecting over VPN, I needed to fix the ACL to CUE to allow the external IP address of the UC520 for whatever reason. Thank you everyone for your help!
#2Submitted by marchern on Wed, 09/24/2008 - 16:13.

Configs Needed

Can you post the voice register pool config, voie register DN, CUE dial peers and CUE config?

Marcos
#3Submitted by jnikolatos on Fri, 09/26/2008 - 17:03.
jnikolatos's picture

Sounds like a Gateway

Sounds like a Gateway issue... Tell me where you are trying to use the SIP softphone from?? Local or remote?

Can you PING the Voice network side of things from the PC? Usually 10.1.1.1 and or 10.1.10.1?

John

NIKTEK
#4Submitted by marchern on Fri, 09/26/2008 - 17:03.

c line in SDP shows

c line in SDP shows 192.168.24.28. Not having his full config I can't tell if this is his data vlan or not. Routing seems to be working, but that is worth checking too.
#5Submitted by ravenber on Wed, 09/24/2008 - 18:14.

very well.

Relevant UC500 Config:

voice register global
mode cme
source-address 10.1.1.1 port 5060
max-dn 20
max-pool 10
authenticate register
voicemail 5801
tftp-path flash:
file text
create profile sync 0372431455915407
ntp-server 10.1.1.1 mode directedbroadcast
!
voice register dn 1
number 5854
allow watch
name Xlite
label test
mwi
!
voice register pool 1
id mac 0013.205D.838C
number 1 dn 1
presence call-list
dtmf-relay sip-notify
username 5854 password 1234
codec g711ulaw
!
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 5801
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad

Relevant CUE Config:

username voip5854 create
username voip5854 phonenumber "5854"
ccn subsystem sip
gateway address "10.1.10.2"
dtmf-relay sip-notify
end subsystem
ccn trigger sip phonenumber 5801
application "voicemail"
enabled
locale "en_US"
maxsessions 6
end trigger
voicemail mailbox owner "voip5854" size 2400
end mailbox
#6Submitted by marchern on Wed, 09/24/2008 - 18:26.

Looks fine. Can you post the

Looks fine. Can you post the output of "debug ccsip message" for a call redirected to vmail by the Xten softphone?
#7Submitted by tuannd on Sat, 10/18/2008 - 01:42.

I also tried to setup SIP

I also tried to setup SIP with JSPhone, but it didn't success yet!
The SJPhone couldn't regist with uc520. Please help to solve

Here is my SIP configuration:

voice register global
mode cme
source-address 192.168.2.1 port 5060
max-dn 88
max-pool 22
authenticate register
tftp-path flash:
file text
create profile sync 0013007306599371
!
voice register dn 1
number 241
allow watch
name sip1
label 241
mwi
!
voice register pool 21
id mac xxxx.xxxx.xxxx
number 1 dn 1
dtmf-relay sip-notify
username 241 password 1234
codec g711ulaw

Below a log file with "debug ccsip messager"

003117: Oct 18 04:38:09.127: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.2.1 SIP/2.0
Via: SIP/2.0/UDP 10.1.1.20;branch=z9hG4bK0a0101140000005348f975bd000031cd00000042;rport
From: "unknown" ;tag=49b75f692bc
To:
Contact:
Call-ID: D4FF32E7D3B642B29F8C108586847D7D0x0a010114
CSeq: 23 REGISTER
Max-Forwards: 70
User-Agent: SJphone/1.65.377a (SJ Labs)
Content-Length: 0

003118: Oct 18 04:38:09.131: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.1.1.20;branch=z9hG4bK0a0101140000005348f975bd000031cd00000042;rport
From: "unknown" ;tag=49b75f692bc
To:
Date: Sat, 18 Oct 2008 04:38:09 GMT
Call-ID: D4FF32E7D3B642B29F8C108586847D7D0x0a010114
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 23 REGISTER
Content-Length: 0

003119: Oct 18 04:38:09.135: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 10.1.1.20;branch=z9hG4bK0a0101140000005348f975bd000031cd00000042;rport
From: "unknown" ;tag=49b75f692bc
To: ;tag=42163E4-BF3
Date: Sat, 18 Oct 2008 04:38:09 GMT
Call-ID: D4FF32E7D3B642B29F8C108586847D7D0x0a010114
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 23 REGISTER
WWW-Authenticate: Digest realm="",nonce="62BED6380069BD30",algorithm=MD5,qop="auth"
Content-Length: 0

003120: Oct 18 04:38:09.159: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.2.1 SIP/2.0
Via: SIP/2.0/UDP 10.1.1.20;branch=z9hG4bK0a0101140000005448f975bd0000058100000045;rport
From: "unknown" ;tag=49b75f692bc
To:
Contact:
Call-ID: D4FF32E7D3B642B29F8C108586847D7D0x0a010114
CSeq: 24 REGISTER
Max-Forwards: 70
User-Agent: SJphone/1.65.377a (SJ Labs)
Content-Length: 0
Authorization: Digest username="241",realm="",nonce="62BED6380069BD30",uri="sip:192.168.2.1",response="7afcbdb581f542b2cd57054173184588",algorithm=MD5,cnonce="6d8b5f692db",qop=auth,nc=00000001

003121: Oct 18 04:38:09.163: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.1.1.20;branch=z9hG4bK0a0101140000005448f975bd0000058100000045;rport
From: "unknown" ;tag=49b75f692bc
To: ;tag=42163E4-BF3
Date: Sat, 18 Oct 2008 04:38:09 GMT
Call-ID: D4FF32E7D3B642B29F8C108586847D7D0x0a010114
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 24 REGISTER
Content-Length: 0

003122: Oct 18 04:38:09.163: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 10.1.1.20;branch=z9hG4bK0a0101140000005448f975bd0000058100000045;rport
From: "unknown" ;tag=49b75f692bc
To: ;tag=42163E4-BF3
Date: Sat, 18 Oct 2008 04:38:09 GMT
Call-ID: D4FF32E7D3B642B29F8C108586847D7D0x0a010114
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 24 REGISTER
WWW-Authenticate: Digest realm="",nonce="62BED6380069BD30",algorithm=MD5,qop="auth"
Content-Length: 0
#8Submitted by ravenber on Thu, 09/25/2008 - 14:28.

Unfortunately, the debug

Unfortunately, the debug doesn't show any output. Is there another setting I have to change in order to have debugging output via ssh?
#9Submitted by marchern on Thu, 09/25/2008 - 14:51.

terminal monitor

"term mon" in enabled mode
#10Submitted by ravenber on Fri, 09/26/2008 - 15:45.

Here goes:

22120602: Sep 26 19:37:55.372: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

22120603: Sep 26 19:37:55.880: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:5801@10.1.1.1 SIP/2.0
Via: SIP/2.0/UDP 192.168.24.28:29256;branch=z9hG4bK-d8754z-b072945a6022be5f-1---d8754z-;rport
Max-Forwards: 70
Contact:
To: "5801"
From: "test";tag=cf10c748
Call-ID: MmQ4YjI0ZGViMWJlMzA5MDM4OTA0YzFmMDFlZGViYzk.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO
Content-Type: application/sdp
User-Agent: X-Lite release 1100l stamp 47546
Content-Length: 338

v=0
o=- 0 2 IN IP4 192.168.24.28
s=CounterPath X-Lite 3.0
c=IN IP4 192.168.24.28
t=0 0
m=audio 19014 RTP/AVP 0 101
a=alt:1 3 : JyAByhMI zhWrbIlz 192.168.24.28 19014
a=alt:2 2 : 1RsqKGWQ sIgpZY+P 223.1.1.128 19014
a=alt:3 1 : 8V99phmk SU8/PL4B 192.168.179.104 19014
a=fmtp:101 0-15
a=rtpmap:101 telephone-event/8000
a=sendrecv

22120604: Sep 26 19:37:55.896: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.24.28:29256;branch=z9hG4bK-d8754z-b072945a6022be5f-1---d8754z-;rport
From: "test";tag=cf10c748
To: "5801"
Date: Fri, 26 Sep 2008 19:37:55 GMT
Call-ID: MmQ4YjI0ZGViMWJlMzA5MDM4OTA0YzFmMDFlZGViYzk.
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 1 INVITE
Allow-Events: telephone-event
Content-Length: 0

22120605: Sep 26 19:37:55.896: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:5801@10.1.10.1:5060 SIP/2.0
Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bK203C1BDF
Remote-Party-ID: "test" ;party=calling;screen=no;privacy=off
From: "test" ;tag=B97C0A48-1D81
To:
Date: Fri, 26 Sep 2008 19:37:55 GMT
Call-ID: 738BD448-8B3911DD-AB18EB64-2141B554@10.1.10.2
Supported: 100rel,timer,resource-priority,replaces
Min-SE: 1800
Cisco-Guid: 1938423607-2335773149-2870143844-557954388
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1222457875
Contact:
Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 231

v=0
o=CiscoSystemsSIP-GW-UserAgent 6825 8571 IN IP4 10.1.10.2
s=SIP Call
c=IN IP4 10.1.10.2
t=0 0
m=audio 17812 RTP/AVP 0 100
c=IN IP4 10.1.10.2
a=rtpmap:0 PCMU/8000
a=rtpmap:100 X-NSE/8000
a=fmtp:100 192-194
a=ptime:20

22120606: Sep 26 19:37:55.916: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bK203C1BDF
To: ;tag=cue2c97f13
From: "test" ;tag=B97C0A48-1D81
Call-ID: 738BD448-8B3911DD-AB18EB64-2141B554@10.1.10.2
CSeq: 101 INVITE
Content-Length: 0
Timestamp: 1222457875
Contact:

22120607: Sep 26 19:37:55.952: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bK203C1BDF
To: ;tag=cue2c97f13
From: "test" ;tag=B97C0A48-1D81
Call-ID: 738BD448-8B3911DD-AB18EB64-2141B554@10.1.10.2
CSeq: 101 INVITE
Content-Length: 0
Contact:

22120608: Sep 26 19:37:55.952: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 192.168.24.28:29256;branch=z9hG4bK-d8754z-b072945a6022be5f-1---d8754z-;rport
From: "test";tag=cf10c748
To: "5801";tag=B97C0A84-2106
Date: Fri, 26 Sep 2008 19:37:55 GMT
Call-ID: MmQ4YjI0ZGViMWJlMzA5MDM4OTA0YzFmMDFlZGViYzk.
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 1 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: ;party=called;screen=no;privacy=off
Contact:
Content-Length: 0

22120609: Sep 26 19:37:56.168: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bK203C1BDF
To: ;tag=cue2c97f13
From: "test" ;tag=B97C0A48-1D81
Call-ID: 738BD448-8B3911DD-AB18EB64-2141B554@10.1.10.2
CSeq: 101 INVITE
Content-Length: 172
Contact:
Content-Type: application/sdp
Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=2000"
Allow-Events: telephone-event

v=0
o=CiscoSystemsSIP-Workflow-App-UserAgent 3778 3778 IN IP4 10.1.10.1
s=SIP Call
c=IN IP4 10.1.10.1
t=0 0
m=audio 16906 RTP/AVP 0
a=rtpmap:0 pcmu/8000
a=ptime:20

22120610: Sep 26 19:37:56.172: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:5801@10.1.10.1:5060 SIP/2.0
Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bK203D193
From: "test" ;tag=B97C0A48-1D81
To: ;tag=cue2c97f13
Date: Fri, 26 Sep 2008 19:37:55 GMT
Call-ID: 738BD448-8B3911DD-AB18EB64-2141B554@10.1.10.2
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0

22120611: Sep 26 19:37:56.180: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.24.28:29256;branch=z9hG4bK-d8754z-b072945a6022be5f-1---d8754z-;rport
From: "test";tag=cf10c748
To: "5801";tag=B97C0A84-2106
Date: Fri, 26 Sep 2008 19:37:55 GMT
Call-ID: MmQ4YjI0ZGViMWJlMzA5MDM4OTA0YzFmMDFlZGViYzk.
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 1 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: ;party=called;screen=no;privacy=off
Contact:
Supported: replaces
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 191

v=0
o=CiscoSystemsSIP-GW-UserAgent 1443 9433 IN IP4 99.191.76.29
s=SIP Call
c=IN IP4 99.191.76.29
t=0 0
m=audio 16766 RTP/AVP 0
c=IN IP4 99.191.76.29
a=rtpmap:0 PCMU/8000
a=ptime:20

22120612: Sep 26 19:37:56.336: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:5801@99.191.76.29:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.179.104:29256;branch=z9hG4bK-d8754z-6c09e11eec4a0803-1---d8754z-;rport
Max-Forwards: 70
Contact:
To: "5801";tag=B97C0A84-2106
From: "test";tag=cf10c748
Call-ID: MmQ4YjI0ZGViMWJlMzA5MDM4OTA0YzFmMDFlZGViYzk.
CSeq: 1 ACK
User-Agent: X-Lite release 1100l stamp 47546
Content-Length: 0
#11Submitted by marchern on Fri, 09/26/2008 - 16:41.

Everything works in my setup.

Everything works in my setup. I hear audio fine. Please correct this in your profile so DTMF works:

voice register pool 1
id mac 001a.6b6a.4a6b
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
username 5854 password 1234
codec g711ulaw
no vad
!

Also, make sure you populate the username field on your XTEN

Notice my INVITE to CUE:

Sent:
INVITE sip:298@10.1.10.1:5060 SIP/2.0
Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bK94241B
From: "Marcos Hernandez" ;tag=FBC48F4-158F
To:
Date: Fri, 26 Sep 2008 20:31:16 GMT
Supported: timer,resource-priority,replaces
Min-SE: 1800
Cisco-Guid: 3881786940-2336231901-2168124363-724367232
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1222461076
Contact:
Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 182

v=0
o=CiscoSystemsSIP-GW-UserAgent 8780 2338 IN IP4 10.1.10.2
s=SIP Call
c=IN IP4 10.1.10.2
t=0 0
m=audio 18990 RTP/AVP 0
c=IN IP4 10.1.10.2
a=rtpmap:0 PCMU/8000
a=ptime:20

Sep 26 20:31:16.725: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
#12Submitted by marchern on Fri, 09/26/2008 - 16:17.

Blank Headers

From: and Contact: are blank. CUE won't find the mailbox, but should play general greeting. The call seems to connect (saw ringback and 200OK from CUE). You still get no audio right? I will recreate locally and get back to you.
#13Submitted by marchern on Wed, 09/24/2008 - 12:52.

You need to create a

You need to create a Voicemail box in CUE for this individual user user. Take a look at the UC500 Site Administrator Guide for information on how to do this (page 18):

http://www.cisco.com/en/US/docs/voice_ip_comm/sbcs/uc500/gui/user/guide/...

Marcos
#14Submitted by ravenber on Wed, 09/24/2008 - 13:41.

It already has a Voicemail

It already has a Voicemail box. Even if it didn't, it would still connect to the system and just receive the general message to enter its extension number to check their Voicemail.

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