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Upgrade to CUE

Submitted by AJ on Sun, 09/21/2008 - 20:03

Hello everyone. I would like to upgrade to a newer version of CUE so I can use client reporting. I have am by no means an expert but believe I can follow the Cisco Unity Express 3.0 Installation and Upgrade Guide.

I want to upgrade so I don't lose my config/voicemail data but as I understand it you must be on CME 4.1 or above and CUE 2.3.4 or above.

How do I determine exactly what version of CUE I am on? From the CUE help -> about screen this is what is displayed:

Cisco Unity Express Version 2.3

Cisco Systems 2006. All rights reserved.

About Cisco Unified CallManager Express
Operating System: Cisco Internetwork Operating System. Cisco IOS (tm) UC500
Cisco IOS Software: UC500-ADVIPSERVICESK9-M
Software Version: 12.4(11)XW6 / CME 4.2(0)
Feature Package:

Licensing Information
Default # personal mailboxes: 50
Default # general delivery mailboxes: 15
Maximum # configurable mailboxes: 65
Maximum message space (minutes): 840
Maximum telephony ports: 6
Installed Packages: Installer (Installer application) 2.3.4.1
Thirdparty (Service Engine Thirdparty Code) 2.3.1.0
Bootloader (Primary) (Service Engine Bootloader) 2.1.14
Infrastructure (Service Engine Infrastructure) 2.3.2.0
Global (Global manifest) 2.3.4.1
GPL Infrastructure (Service Engine GPL Infrastructure) 2.2.1.0
Voice Mail (Voicemail application) 2.3.1.0
Bootloader (Secondary) (Service Engine Bootloader) 2.1.14
Core (Service Engine OS Core) 2.3.0.2
Auto Attendant (Service Engine Telephony Infrastructure) 2.2.1.0

Installed Languages: US English (English language pack) 2.3.0.0

To me it looks like I am not on at least 2.3.4 but I wanted to see what you experts can tell me before I proceed.

Thanks!

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#1Submitted by bwaldon on Wed, 11/12/2008 - 17:19.

thanks alot

very helpful
#2Submitted by shane.germain on Sun, 09/21/2008 - 22:27.

CCA 1.7

I've actually found that the upgrade section of Cisco Configuration Assistant 1.7 is pretty good.

If you download the latest UC500 package, you can point the upgrade tool at the .zip file and it will read the current version and the new version and you can select which components you want to upgrade..

It will also upgrade the images of IOS and CUE and keep the current config.
#3Submitted by bwaldon on Tue, 11/11/2008 - 23:09.

where to get the package?

Hi Shane,
Do you know where to get the UC500 package? I'd like to make sure that I have the latest IOS, CME, and CUE? If we could do that through CCA and get all three, that would be awesome.

I am currently running, CCA1.8. I tried to upgrade with the file: uc500-advipservicesk9-mz.124-22.T.bin

but, it said that it was the wrong file.

Any help would be great.

Thanks,
Ben
#4Submitted by shane.germain on Tue, 11/11/2008 - 23:45.

That's the CCME IOS, not the

That's the CCME IOS, not the CUE image

download the 7.0(1) EA Pack from this site (requires CCO login)

http://supportwiki.cisco.com/ViewWiki/index.php/Category:Solutions_-_Cis...

Release notes for UC500 Early Adopter Software Pack UC520-7.0.1-ea.zip

CME Release: 7.0
CUE Release: 3.2.1
IOS Release: 12.4(20)T1a

New features added since the 4.2.9 Software Pack:
a) The phone loads pack 7.0.1 contains support for the new IP Phones CP7915 (rev 1.0.2), 7916 (rev 1.0.2) and CP7937 (rev 1.1.1.1)
b) The TNP phone loads are updated with release 8.3.5S
c) The 7936 IP Phone loads are updated to 3.3.15
d) Updated CME GUI Version 7.0.0.1 that is compatible with IOS release 12.4(20)T

Then in CCA 1.8 only, you can go to the upgrade section and point to the .zip file

You will have options to update phoneloads, IOS and CUE ...... choose which you want to update and go from there.

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