Hello,
I setup a 520 system recently and the customer is asking me to set it up so that they get notified using the cell phone option. I have tried looking through everything I know and I cannot figure out how to get this working. It doesnt appear to be trying to dial at all. The only change I have made from the stock dial-peers was to change the destination pattern to not have a 9 on it so they can dial without the 9. Otherwise it is stock in that regards. The email and text message notification work fine. I am using (3) POTS lines, nothing digital. I have a TAC case open but my engineer didnt respond to me for over a week being out sick and is still not answering me. Do I have to do anything special to make this work? I can post a config or pieces if needed.
Thanks in advance.
Cell-phone VM Notification Issue resolved
Hello,
Just thought I would post the resolution in case anyone else has this happen. It turns out the SIP gateway was off in CUE. It had the following:
ccn subsystem sip
gateway address "10.1.1.62"
When it was supposed to point to the loopback adapter IP address (not the ISM)
ccn subsystem sip
gateway address "10.1.1.2"
Took way too long to get this answer but simple enough. Thanks again.
I would double check the
I would double check the numbers and everything... My guess is the cell phone number is hitting a dial-peer that treats it as local but sends it out the long distance dial-peer and the call is failing....
There is new CUE and CME IOS out there.. Are you on the latest code for the UC500? You have to log on to Cisco webpage and download it. I hope you have a smartnet... It is one large ZIP file, and you go into the wizard and upload everything. The CUE update may help.
On your device type this:
debug voip ccapi inout
debug vpm sig
terminal monitor
Then try to make the call...
A whole bunch of CRAP is going to show up in your debug. So you will have to capture it using some sort of hyperterm and turn on the recording option. Then look at that file... It will be hard, but the answer may be in there. Search for things like dial-peer and called number. YOu may be able to identify the call and what dial-peer it is going out of.
Also - call Cisco and and demand they make it a P2 case. Someone will get on the phone right away. Just tell the person on the phone you want a different engineer and now it is an emergency..
Also type, "U ALL" to stop the debugs.
Hope it helps..
John
NIKTEK LLC