We have setup UC520 with approximately 30 phones. System has been setup as PBX system with T1-PRI connection. Each extension has been given user name in CCA which is being displayed on their phone screen; system is working fine except one issue which is outbound caller ID name. When anyone calls outside phone from their extension then on the receiver side name of that extension is showing up along with our main central (main) phone # instead of our company name and central (main) phone # How do we change the display name so that when someone calls outside phone then company name should show instead of user name? |
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UC500.comCisco Communication Manager Express, UC520, SMB VOIP reference and community |
Here is what I do.....
***x = your phone number that you want to show in caller-id***
voice translation-rule 1111
rule 1 /.*/ /xxxxxxxxxx/
voice translation-profile OUTGOING_TRANSLATION_PROFILE
translate calling 1111
ial-peer voice 101 pots
corlist outgoing call-local
description ** T1 pots dial-peer **
translation-profile outgoing CALLER_ID_TRANSLATION_PROFILE
preference 5
destination-pattern 9[2-9]......
port 0/2/0:23
forward-digits 7
no sip-register
!
dial-peer voice 102 pots
corlist outgoing call-domestic
description ** T1 pots dial-peer **
translation-profile outgoing CALLER_ID_TRANSLATION_PROFILE
preference 5
destination-pattern 91[2-9]..[2-9]......
port 0/2/0:23
prefix 1
no sip-register
!
dial-peer voice 103 pots
corlist outgoing call-international
description ** T1 pots dial-peer **
translation-profile outgoing CALLER_ID_TRANSLATION_PROFILE
preference 5
destination-pattern 9011T
port 0/2/0:23
prefix 011
no sip-register
!
dial-peer voice 104 pots
description ** T1 pots dial-peer **-Emergency dial-peer
translation-profile outgoing CALLER_ID_TRANSLATION_PROFILE
preference 5
destination-pattern 9911
port 0/2/0:23
forward-digits 3
no sip-register
!
dial-peer voice 105 pots
description ** T1 pots dial-peer **-Emergency dial-peer
translation-profile outgoing CALLER_ID_TRANSLATION_PROFILE
preference 5
destination-pattern 911
port 0/2/0:23
forward-digits 3
no sip-register
!
dial-peer voice 106 pots
corlist outgoing call-local
description ** T1 pots dial-peer **
translation-profile outgoing CALLER_ID_TRANSLATION_PROFILE
preference 5
destination-pattern 9[2-9]11
port 0/2/0:23
forward-digits 3
no sip-register
Ryan
Hi, This is a T1-PRI line. I
Hi,
This is a T1-PRI line.
I will be going to this client's site next week at that time I will run this command and will let you know the result.
Thanks once again for your reply.
Vickey, Sounds interesting...
Vickey,
Sounds interesting... I would do 2 things:
1) Talk to the phone company. They can control outbound caller-id. Usually they will assign it to the line but if your phone system sends anything out, it will override the phone company. Maybe they can block the names.
2) I would look into translation profiles. Specifically an "outbound calling number" translation. They will turn your extensions into the correct format. The issue your going to have is how to solve removing the name... The psuedo code would be "any outbound number change the extension to this main number"
This wouldn't help your needs but here is an example to change all extensions 100...199 and 200..299 to a single caller ID number 2034111111. Rule 3 changes all other 3 digit extensions to a different caller ID (used for DID's in this case). For example the extension 440 would go out as 2038111440
voice translation-rule 1234
rule 1 /^1..$/ /2034111111/
rule 2 /^2..$/ /2034111111/
rule 3 /\(^...\)$/ /2038111\1/
voice translation-profile call-ID
translate calling 1234
******* EXAMPLE DIAL-PEER for T1 ********
dial-peer voice 100 pots
corlist outgoing call-domestic
description ** T1 pots dial-peer LONG DISTANCE CALLS 10 Digits**
translation-profile outgoing call-ID
destination-pattern 9[2-9]..[2-9]......
port 0/2/0:23
no sip-register
John
NIKTEK
Yup I know this is little bit
Yup I know this is little bit tricky and I know this can be done in then call manager as there is an option but I do not see the same option here and I am wondering how Cisco can miss this feature? also how other people who have installed UC500 are dealing with it. Anyway regarding your suggested solution , thanks very much for your effort but the problem is “Caller ID name” and not the phone number as phone being displayed on the receiver side is fine only the name which being displayed in an issue.
I will talk to my Telco about this too and will post any resolution.
I know but my idea was maybe
I understand your problem, but my idea was maybe there is a way to strip out the name. My guess is of you get the translation profile correct, you will be only sending the number with no name because the translation profile is telling the system to rewrite the packets.
You asked how to change the caller id. You do that with a translation profile. Just try one, I bet it works. I bet it strips the name if one matches. Follow my example and try it quickly and tell us what happens.
I have set up plenty of these systems, I have not had this problem with any of them, that is why I guessed your ISP is passing something the ISP I used were not.
is it a PRI Line? SIP line?
Update on this issue. I
Update on this issue.
I contacted client's Telco and told them to disable spoofing now only phone # is going out and not the name. Client is fine with this solution. Problem solved :)