I am trying to set up a new UC500 system for testing. I have inbound and outbound calls working to phones, but cannot get the voicemail or autoattendent to work. I have started from a factory fresh config and have the same results. In looking at CLI debugs it does show that the dialed number hits the dial peer, but then fails. To simplify, I am starting with the factory configuration, and only adding in the vm main number to a cue dial peer This is the voicemail dial peer: dial-peer voice 2000 voip Looking at the status of the dial-peer I show: If I run a debug ccsip calls I show the following: Feb 18 22:55:53.995: //28/7DE417318044/SIP/Call/sipSPICallInfo: Feb 18 22:55:53.995: //28/7DE417318044/SIP/Call/sipSPIMediaCallInfo: Feb 18 22:55:53.995: //28/7DE417318044/SIP/Call/sipSPICallInfo: It seems like the auto attendent and voicemail functions just aren't enabled in the appliance itself. Am I missing something simple? Is this a software or licensing feature set to enable /disable? |
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Auto Attendant Setup
Hi fairview,
What type of input are you getting? If you are using FXO ports to grab straight analog, you will need to use the command 'connection plar opx XXX' on your FXO ports to get the system to redirect all incoming calls to the AA application (XXX being the AA extension #).
-Joe
Autoattendant
From my experimentation:
In order for autoattendant to work, the physical ports, in our case the FXO lines, should have the No answer and Call Forward Busy options enabled and to what extension it should go to, usually your main mailbox. I couldn't find where to do this for the FXO lines in CCA so we did it using the CLI.
! Example for Line 1
ephone-dn 54
number 3A10 no-reg primary
label CO Line 1
call-forward busy 200
call-forward noan 200 timeout 13
trunk A0
To the masters out there, if this is the wrong way of doing it please correct me.
Hope this helps
Oz
AutoAttendant and VoiceMail
Have you configured your system using Cisco Configuration Assistant (CCA)?
Try this with CCA:
Step 1 On the AA & Voicemail tab, click the Configure AA with the following parameters radio button.
Step 2 In the Auto Attendant Extension field, enter XXX (where XXX is your chosen AA number).
Step 3 In the Auto Attendant PSTN Number field, enter XXXXXXXXXX (where X is your AA DID number).
Step 4 In the Voicemail Access Extension field, enter YYY(where YYY is your chosen VoiceMail number).
Step 5 In the Voicemail Access PSTN Number field, enter YYYYYYYYYY.
Steve Foy
CCSI, Consulting Instructor
Global Knowledge
AA and Voicemail
Hi steve,
I have a scenario where i enter Auto Attendant Extension field, enter XXX ( assume 600) and the PSTN number assume 123456 ( which is different from the extension because there is no DID ) .
For Voice mail then i have given extension YYY ( assume 200) but i am unable to assign any PSTN number to it .
This is because i have one number with five analog trunk lines.
When i do the above i am unable to have any incoming call , but outgoing call works fine.
can u advise me something here.
Regards
viprohit