I have a need for two different call flows depending on office and out of hours. I am wanting to have the AA on only after hours but on the CUE I find that the Business Hours settings are for voicemail only? Can I set the AA to operate only after hours? If so can it be done automatically? Any advice would be appreciated......... |
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aa_sbcs_v01
the AA_SBCS_v01 AA script allows for different greeting messages and options depending on business hours. You could have AA active all the time, and just have it pickup after 4 rings or whatever. So if someone calls, and the call is not answered, it would go to AA. then the caller would hear a different greeting message and set of options based on business hours vs. non-business hours. unless you really do not want AA to run at ALL durring business hours, which would take more programming.
Hi Matt, You can use the AA
Hi Matt,
You can use the AA to do this.
Example:
Start
Accept
Is Holiday
Yes -> Goto MainMenuClosed
No
Day of Week
Weekend -> Goto MainMenuClosed
Weekday
Time of Day
Open-> Goto MainMenuOpen
Closed-> Goto MainMenuClosed
MainMenuOpen
Here I need to know how you want the calls to flow during open hours
MainMenuClosed
Here I need to know how you want the calls to flow after hours
END
If can send me how you want the calls to flow I can assist you with the configuration of your AA
You can email at marioagarciajr@gmail.com
Thanks,
Mario