Transfer directly to voicemail

Submitted by AJ on Tue, 08/19/2008 - 16:28

Can someone please tell me how to transfer directly to another extensions voicemail? i.e. So the phone will not ring at that extension?

I worked for a company with a Cisco UC setup and you could hit transfer * extension transfer and the call would go direct to that extensions voicemail.

Thanks

No votes yet
‹ Call breakup when in Voicemail Hunt group voicemail won't go to right voicemail box ›

Comments

Transfer to voicemail...when there is no phone associated

by jwismer - 11/19/2009 - 12:38

In line with this posting, I would like to know how you would do the same thing, except for a voicemail box that doesn't tie to any phone.  I'm trying to set up a voicemail box ONLY and I'm having problems doing so.  When someone tries to transfer to it, they get a busy signal.
If someone tries to call in from the outside, hits * and then the new voicemail box number, it states "invalid ID."

transfer directly to voice mail

by gr8namelala - 08/25/2008 - 08:54

In case you do not want to upgrade to CME 4.3

To transfer a call directly to voicemail, you have to be able to call directly into a voicemail box. To do that, you have to make the call look like it was forwarded to voicemail instead of being a direct call. The normal way to do this in CME is to create an ephone-dn and forward it to voicemail. It is common to match the phones' extensions with a leading digit, such as *. The number on this ephone-dn will be something like *.... (for * and any 4 digits). You could be more specific with the extensions, like *21.. or *[2-5]... . Configure call-forward all on this ephone-dn to the voicemail pilot number. Then, on the dial-peer pointing to the voicemail pilot, you need to translate the redirecting number to the mailbox number. In this example, that means removing the leading *.

The config looks something like this:
voice translation-rule 4
rule 1 /^\*/ //
!
voice translation-profile vmbox
translate redirect-called 4
!
dial-peer voice 1000 voip ! existing cue dial-peer
destination-pattern 1501 ! vm pilot number
translation-profile outgoing vmbox
!
ephone-dn 51
number *....
call-forward all 1501

With this config you can call or transfer, for example, to *2501 to get to
voicemail box 2501.
If you are using Unity (or Unity Connection) and not CUE, you will have
ephone-dn's that are associated with Unity instead of an outbound voip dial-peer.
The translation-profile should be applied to these ephone-dn's.

Also, take a look

by marschne - 09/11/2008 - 22:52

Also, take a look at:
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note...

In the new version of the

by specwar - 08/20/2008 - 21:29

In the new version of the software, there is now a TrnsfrVM softkey. Update your IOS to the latest version, and you should be able to configure it. Check out the CME 4.3 documentation. may be safest to wait for the newest UC520 support package, which will include all the necessary software. should be out in a month or two.

You can set up a dn that

by Jaydien - 08/19/2008 - 20:44

You can set up a dn that transfers directly to voicemail for every extension. If all extensions are 3 digits stating with 100, then every extension would have a dn of 1+extension that, for example, that would transfer directly to voicemail for the 3 digit extension that it's associated with. Then just create a button that automatically dials the 1 for you, you just type the extension.

Brian
www.jaydien.com

Transfer to Voicemail, but ask the extension (AA)

by john.burton@joh... - 10/30/2009 - 09:45

If you're wanting a way to transfer to voicemail via an AA prompt, simply build a "dummy" dn..  Then, make that dummy dn look like this...

ephone-dn  46
 number 295
 name Forward ALL to VoiceMail
 caller-id block
 call-forward all 500
 hold-alert 30 originator

Then you can have your AA script forward a call to extension 295, the VM prompt will ask for extension and password.

I suspect you could use this same function in-house, but it's kinda silly since if you're running currrent CUE software you HAVE a forward-to-VM SoftKey....

Naturally your mileage may vary...

     --==jb==--

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.