Transfer Direct to Voicemail on a UC500

Submitted by nremmer on Wed, 04/02/2008 - 04:13

Does anyone know to setup a UC500 so that a call can be transferred direct to a users voicemail without the call needing to wait for the noan timeout.

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Comments

Intercom

by twelch - 10/20/2008 - 17:46

How do you get this to work with the intercom?

ephone-dn 61
number 32**
intercom 32**

then i set the 164 in cue.

when i dial 3290 the phone jsut rings... any ideas

How would I do it if I'm

by btoews - 06/18/2008 - 11:53

How would I do it if I'm using DIDs and SIP? The phones DID number takes the E-164 field.

Thanks.

DID

by specwar - 07/14/2008 - 13:47

you could take care of the DID using your incoming translation rules. this would free up the E-164 field.

i.e.
translation-rule 100
rule 1 /9095551234/ /101/
or whatever

If you have no idea what i am talking about i can post a sample config for you.

a

by nremmer - 04/03/2008 - 03:49

a

Here is what I do.....

by rmccoy - 04/02/2008 - 09:57

Extensions have to be created that forward directly to voice mail. In my system the users have 2XX extensions. I create new extensions (4XXX) and do not assoicate them to any phone. After the new extensions are created, you have to edit the User in Unity Express and assoicate the new extension under their Primary E.164 Number.

In my example I use 4 digit for my voice mail extensions. In addition I use 7931 phones but this will work with any Cisco phone. The 7931 phones are setup so that every extension on my system can has its own button. This way calls can be transferred by pressing the number "4" and then the users corresponding button on their phone.

***Create Voice Mail Ephone-DN's***

ephone-dn 22
number 4002
label Bob-VMail
description Bob-VMail
name Bob-VMail
call-forward all 6000
call-forward busy 6000
call-forward noan 6000 timeout 10
hold-alert 30 originator
!
!
ephone-dn 23
number 4003
label John-VMail
description John-VMail
name John-VMail
call-forward all 6000
call-forward busy 6000
call-forward noan 6000 timeout 10
hold-alert 30 originator

Hope this helps. Let me know if its not explained clearly.

Ryan

Since you have call-forward

by dapunnisher - 04/03/2008 - 22:42

Since you have call-forward all set, the other call-forward settings are irrelevant since call-forward all trumps them.

No need to have ephone-dn for each user. Go with the example listed below. Then you only use one ephone-dn for transfer direct to voicemail.

-Dapunisher
A+. Network+, MCP, CCNA, CCVP

Cheers Ryan

by nremmer - 04/03/2008 - 12:27

I found this Cisco tech note on how it is done.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note...

Simply create a single new ephone-dn like

ephone-dn 71
number 32..
description ** Transfer Direct to Voicemail
call-forward all 600

Then Config the E-164 number in CUE to match for each user ie 3201, 3202 etc then any user can transfer direct to VM by dialing 32xx

Thanks!!!

by rmccoy - 04/03/2008 - 23:25

Making an extension "4..." worked perfectly!! I assigned this to a button on the phone and it works exactly as I wanted. Now the phone has an "Intercom" button and a user can simply press the Intercom button and then the extension button. This also works for transferring directly to voice mail.

Thanks everyone for your help!!

Ryan

buttons

by specwar - 07/14/2008 - 14:20

are you pressing '4' and then a line button on the phone? how do you have your buttons setup? using BLF, Monitor, or Watch?

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