Transfer Direct to Voicemail on a UC500
Wed, 04/02/2008 - 04:13 — nremmer
Does anyone know to setup a UC500 so that a call can be transferred direct to a users voicemail without the call needing to wait for the noan timeout.
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How would I do it if I'm
How would I do it if I'm using DIDs and SIP? The phones DID number takes the E-164 field.
Thanks.
a
a
Here is what I do.....
Extensions have to be created that forward directly to voice mail. In my system the users have 2XX extensions. I create new extensions (4XXX) and do not assoicate them to any phone. After the new extensions are created, you have to edit the User in Unity Express and assoicate the new extension under their Primary E.164 Number.
In my example I use 4 digit for my voice mail extensions. In addition I use 7931 phones but this will work with any Cisco phone. The 7931 phones are setup so that every extension on my system can has its own button. This way calls can be transferred by pressing the number "4" and then the users corresponding button on their phone.
***Create Voice Mail Ephone-DN's***
ephone-dn 22
number 4002
label Bob-VMail
description Bob-VMail
name Bob-VMail
call-forward all 6000
call-forward busy 6000
call-forward noan 6000 timeout 10
hold-alert 30 originator
!
!
ephone-dn 23
number 4003
label John-VMail
description John-VMail
name John-VMail
call-forward all 6000
call-forward busy 6000
call-forward noan 6000 timeout 10
hold-alert 30 originator
Hope this helps. Let me know if its not explained clearly.
Ryan
Since you have call-forward
Since you have call-forward all set, the other call-forward settings are irrelevant since call-forward all trumps them.
No need to have ephone-dn for each user. Go with the example listed below. Then you only use one ephone-dn for transfer direct to voicemail.
-Dapunisher
A+. Network+, MCP, CCNA, CCVP
Cheers Ryan
I found this Cisco tech note on how it is done.
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note...
Simply create a single new ephone-dn like
ephone-dn 71
number 32..
description ** Transfer Direct to Voicemail
call-forward all 600
Then Config the E-164 number in CUE to match for each user ie 3201, 3202 etc then any user can transfer direct to VM by dialing 32xx
Thanks!!!
Making an extension "4..." worked perfectly!! I assigned this to a button on the phone and it works exactly as I wanted. Now the phone has an "Intercom" button and a user can simply press the Intercom button and then the extension button. This also works for transferring directly to voice mail.
Thanks everyone for your help!!
Ryan