Cisco Unity Express

Discussion of issues with Cisco Unity Express Voicemail and Auto Attendants

Reference Documents and Admin Guides for Unity Express

I've made this Post Sticky at the top of the forum.
If you have other good reference guides Please add a comment and I'll revise this Post.

Questions on upgradeing UC500 and CUE

Hi, I've been reading some of the posts about upgrading the UC500 to Cue version 3.x.
Downloaded all the files from Cisco:
UC520-4.2.9.zip

Call handling through AA

Hi there,

I have a SIP trunk for incoming calls with multiple phone numbers on it. I want to create an AA script that will do the following:

voicemial help - record a message that is at least 2 seconds long?????

Whenever i call to any mailbox, it connects to the cue and the prompts are right on the spot but right after the beep and i leave a message and hit pound it says, please record a message that is at le

UC520 IMAP Question

Is there a way to connect to the UC520 IMAP features remotely without using a VPN connection?

Voicemail notification not working

Here is what I have: UC520 reconfigured to work on customer's 192.168.1.X subnet, CUE IPs are the same at 10.1.10.1 I tried changing them but it didnt work right or communicate right so I left it defa

Unity Express not working...

We lost power the other night and the system was shut down.

Main inbound number rings busy

I am setting up uc500 for a customer I have created a script using CUE script editor and I gave it extension 1000. I terminated anolog line into 0/1/0 fxo port.

Voice mail help

I am looking for some assistance.

I installed a UC520 for a client and they have a few requests that I am having issues with.

Business hours straight to extension, after hours to AA.

Hi all,

This is as great site to so I thought I'd try my luck again. I posted this in reply to another post but it may have not been read by the CUE experts out there.

.wav file unplayable on mobile phones

Hello, does anybody have any insight on why the attached .wav file sent via email won't play on some mobile phones using Windows media player.

Calls rolling to voicemail fail to fast busy

I'm setting up a Cisco 2691 with CME 3.3 and CUE 3.2.2. When I call from one extension to another and let voicemail pick up, I get a fast-busy signal.

Transcoder how to ?

I had setup UC520 with both FXO and SIP trunks

Unable to downgrade Cisco Unity Express

I am a CUE newbie. I've been assigned a project to upgrade CUE at several remote sites, some running 1.1.1, some 2.1.

Local Call Restriction

Does anyone know of a way to limit a local COR to non-toll calls?

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