UC500.com

This is actually happening on a 2811 running CME, but as I have so far been unable to get any useful help from any Cisco source, I hoped someone in this forum might have a suggestion on what to try.

The symptoms: 5) 7960s (# of phones not relevant) in a lab environment connected to one switch/router/CME. Lab has been working correctly for about a week. Now, if I use one phone to call all the others, a random number of phones will give give a busy signal instead of ringing. As I make additional rounds of calls, the number of phones that give busy signals will change as well as which phones give the busy signals. A phone may be busy for several rounds of calling, and then ring on the next call placed to it and vice versa. I've tried different numbers of phones and used Known Good phones, but received the same effect. I've also changed the IOS/CME software from 12.4.3g to 12.4.9.T with no change in symptoms. (Yes, changed CME from 3.0.3.3 (I think), to 4.0.0.0.

A second problem that I don't THINK is related to the first is that MOST of the 7960s are not upgrading their phone loads from P00308000500 to P0030702T023. A factory reset does not work. They still register, and function (the current busy signal mystery not withstanding).

router 2811 w/AIM
IOS: 12.4.9.T
CME 4.0.0.1

switch 3350 w/POE
IOS: 12.1.(14)EA1a

The only suggestion I have received so far via Cisco TechNet is to change the phone load files from original P00308000500 to P0030702T023 (but not IOS or CME). Execution of said suggestion did not affect the symptoms.

I've sent in a TAC request 3 days ago with no reply so far. HELP!

Abridged router config follows:

!
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname Router
!
boot-start-marker
boot-end-marker
!
!
no aaa new-model
!
resource policy
!
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 10.0.200.1 10.0.200.20
ip dhcp excluded-address 10.0.1.1 10.0.1.20
!
ip dhcp pool VOICE
network 10.0.200.0 255.255.255.0
option 150 ip 10.0.200.1
default-router 10.0.200.1
!
ip dhcp pool DATA
network 10.0.1.0 255.255.255.0
option 150 ip 10.0.1.1
default-router 10.0.1.1
!
!
no ip bootp server
no ip domain lookup
!
!
voice-card 0
no dspfarm
!
!
!
interface FastEthernet0/0
no ip address
shutdown
duplex auto
speed auto
!
interface Service-Engine0/0
ip unnumbered FastEthernet0/1.200
service-module ip address 10.0.200.2 255.255.255.0
service-module ip default-gateway 10.0.200.1
!
interface FastEthernet0/1
description LAN
no ip address
duplex auto
speed auto
!
interface FastEthernet0/1.1
encapsulation dot1Q 1 native
ip address 10.0.1.1 255.255.255.0
no cdp enable
!
interface FastEthernet0/1.200
encapsulation dot1Q 200
ip address 10.0.200.1 255.255.255.0
no cdp enable
!
ip route 0.0.0.0 0.0.0.0 FastEthernet0/1
ip route 10.0.200.2 255.255.255.255 Service-Engine0/0
!
ip http server
ip http authentication local
no ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 1000
ip http path flash:flash
!
no cdp run
!
!
tftp-server flash:p0030702t023.bin
tftp-server flash:p0030702t023.sbn
tftp-server flash:p0030702t023.sb2
tftp-server flash:p0030702t023.loads

!
control-plane
!
!
!
!
!
!
!
dial-peer voice 200 voip
description CME TO CUE ACCESS
destination-pattern 1...
session protocol sipv2
session target ipv4:10.0.200.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
!
!
telephony-service
load 7960-7940 p0030702t023
max-ephones 42
max-dn 84
ip source-address 10.0.200.1 port 2000
auto assign 1 to 22
auto assign 1 to 40
system message IP Phone Lab
dialplan-pattern 1 1231231... extension-length 4
voicemail 1999
max-conferences 8 gain -6
web admin system name admin password cisco
dn-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 May 19 2008 18:56:00
!
!
ephone-dn 1 dual-line
number 1000
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 2 dual-line
number 1001
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 3 dual-line
number 1002
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 4 dual-line
number 1003
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!
ephone-dn 5 dual-line
number 1004
call-forward busy 1999
call-forward noan 1999 timeout 18
!
!

!
ephone-dn 41
number 9001
mwi on
!
!
ephone-dn 42
number 9000
mwi off
!
!
ephone 1
mac-address 0007.5079.D20C
type 7960
button 1:1
!
!
!
ephone 2
mac-address 0011.5C0F.6B43
type 7960
button 1:3
!
!
!
ephone 3
mac-address 0011.5C40.81D2
type 7960
button 1:2
!
!
!
ephone 4
mac-address 0011.5C0F.6DC4
type 7960
button 1:4
!
!
!
ephone 1
!
!
!
ephone 2
!
!
!
ephone 3
!
!
!
ephone 4
!
!
!
!
banner login ^CCCAuthorized access only!
Disconnect IMMEDIATELY if you are not an authorized user!^C
!
line con 0
exec-timeout 60 0
password cisco
logging synchronous
login local
line aux 0
login local
line 194
no activation-character
no exec
transport preferred none
transport input all
transport output all
line vty 0 4
privilege level 15
password cisco
login local
line vty 5
privilege level 15
login local
!
scheduler allocate 20000 1000
!
end

Router#