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music-on-hold volume

Submitted by yames on Wed, 04/02/2008 - 23:32

How do i adjust my MoH volume? I just installed my first UC520 at a client's site and when you put a person on hold the (music-on-hold) volume is loud.

thanks for all your help...

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#1Submitted by finalconnect on Mon, 05/19/2008 - 19:07.

So to lower the volume is it?

Do you increase or decrease the negative number to increase volume?

That is, would -20 be more or less volume?

Thanks,

Final Connect Corp
www.finalconnect.com
#2Submitted by dapunnisher on Thu, 04/03/2008 - 22:09.

Adjust the gain

You have to use an audio editing tool to adjust the gain. I prefer Audacity, which is free. Then you have to convert the audio file to the proper format (8KHz 8bit Mono, aka CCITT u-law) which I use Windows Sound Recorder.
#3Submitted by yames on Fri, 04/04/2008 - 12:23.

Adjust the gain

Dapunnisher thanks for the info....

under the voice-port 0/4/0 interface i notice the "input gain auot-control -15" line, could i modify (-15)? would that lower my MoH volume?

voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -15
description Music On Hold Port
!

thanks!
#4Submitted by Hoover87 on Tue, 04/08/2008 - 22:22.

Only if you are using an

Only if you are using an external music source and not the moh file that is stored in flash.

Cisco IP Communications Express Specialist
#5Submitted by yames on Wed, 04/09/2008 - 12:00.

Thanks!

Thanks for your help...
#6Submitted by tonhuynh on Sun, 05/25/2008 - 15:21.

MOH Volume

For a MOH file recorded at different levels, you could refer to the following link.

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-iostsp

Look for MOH.zip file, which has the same MOH file recorded at different volumes.

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