UC500.com Cisco CallManager Express, UC500 reference

It looks like next month's release of UC520 software will include a version on Unty Express 3.X with all the new features except for the IVR updates (Database dips and such) from the release notes for Unity Express it looks like we can expect the following . . . .

Support for 2 languages concurrent on Unity Express

Cisco Unity Express Editor Express for Auto-Attendant

Cisco Unity Express Editor Express is a simplified GUI tool for administering auto-attendant call-flows. This simplified GUI tool provides high-level steps for creating and modifying auto-attendant call-flows, and the script generated by Editor Express can be viewed using the Cisco Unity Express Editor. For documentation about how to use this functionality, see the online help that accompanies the Cisco Unity Express Editor Express GUI tool.

Fax Integration

Fax Integration enables voice mail subscribers to receive voice mail and faxes on the same mailbox using one extension, or enable voice mail subscribers to create separate extensions, one for voice mail and one for faxes.

Fixed Holidays

In previous versions, Cisco Unity Express supported the configuration of holidays for three years. In this version, "fixed holidays" that are always on the same date can be configured permanently.

Historical Reporting

The Historical Reporting feature provides information about call and application activities on the system, and enables system administrators to:

•Easily access and manage historical data

•View, print, and save reports

•Sort and filter reports

•Send scheduled reports to a file or to a printer

•Export reports in different formats, including PDF, Microsoft Excel, RTF, XML and CSV.

Cisco Unity Express 3.0.1 supports storing of historical reports on local databases only. Storing of historical reports on remote databases is not supported in this version.

Historical reporting is available to all users, and an IVR license is not required. The detailed call records are stored in an internal database on the Cisco Unity Express module at the end of every call. These records include information about the call duration, called number, and any custom variables that the customer may have configured. Customers can configure up to 10 custom variables to track such items as what languages voice-mail subscribers are choosing, what numbers they're pressing and what options they're choosing as they navigate the AA or IVR applications. The data collected in the call detail records is preserved when a backup and restore operation is performed.

The Cisco Unified Communications Express Historical Reporting Client (HRC) is a separate Windows application that is used to view reports from a single CUE system. Using the HRC, you can connect and log into the CUE module to view any of the following reports:

•Abandoned Call Detail Activity Report

This report provides detailed information about each abandoned call.

•Called Number Summary Activity Report

This report provides summary information for each number dialed by callers.

•Application Performance Analysis Report

This report provides summary information about calls received by each application.

•Traffic Analysis Report

This report provides summary information about calls received by each application.

•Call Custom Variables Report

This report provides information about custom variables that may have been set using the Set Session Info step in the CUE Editor.

For more information, see the Cisco Unified Communications Express Historical Reporting Client Configuration Guide.

Message Properties Customization

By default, Cisco Unity Express plays all message properties, including the sender information, date and time that the message was sent, and other details. Using this feature, voice mail administrators can customize which message properties that voice mail subscribers will hear when retrieving a message. Administrators can exclude information on sender, data and time, or the day of the week that the message was sent.

Summary of New Messages on GDMs

This feature enables the voice mail administrator to configure the system to play a summary of new messages in all of the GDMs associated to a user when that user calls in.

New Voice Mail Subscriber Features

Cisco Unity Express 3.0 provides support for the new voice mail subscriber features described in this section.

Live Record

Live Record enables voice mail subscribers to record a conversation. The recorded conversation is saved in the subscriber's mailbox. Subscribers can then play or forward the recorded conversation to another subscriber or group of subscribers.

Note Recording conversations may be subject to local laws.

Live Reply

Live Reply enables a voice mail subscriber who is listening to voice messages by phone or through VoiceView Express to reply live to a message by calling the sender directly, whether the sender is an internal Cisco Unity Express voice mail subscriber or an external caller.

Message Notification Cascading

Message Notification Cascading allows voice mail subscribers to set up a series of notifications to a widening circle of recipients, and lets subscribers define time-based rules to cascade the notifications to other local subscribers in the system. Notifications can't be sent to remote users or external users, and notifications will not cascade for private messages and broadcast messages.

Message Delivery to Nonsubscribers

This feature provides voice mail subscribers with the ability to compose a voice message for delivery to external numbers or nonsubscribers. Subscribers using Cisco Unity Express can compose a voice mail to specific external numbers at a pre-defined time, and the messages can be scheduled for delivery up to one year in advance. Note that messages with no audio, such as faxes, cannot be sent using this feature, although faxes with an audio/voice attachment can be delivered.

Multiple Messages on the Same Mailbox or Other Mailboxes

By default, when callers leave a message on a mailbox, the caller is either disconnected or transferred to the auto-attendant. If configured by the voice mail administrator, this feature allows callers to leave multiple messages on the same mailbox or on other mailboxes without being disconnected or being transferred to the auto-attendant.