Hello everyone, Has anyone run into limitations with the intercom features? I am trying to setup what I think of as traditional intercom functionality but have noticed that we are quite limited with UC500. Traditionally, most PBX's could have an intercom button that you would press and then have the ability to choose any extension in the system to intercom with. What I have found with this system is that on my 7960 phone, which has plenty of buttons, I am only able to setup 1 of my buttons with an intercom feature and I am limited to intercom between just 1 extension. The only other somewhat viable workaround is to use paging, however it is only one way communication with paging and not two way. Am I correct in regards to intercom limitations? If so, why would they limit the phone system in this way? Almost all of the small businesses that I've run into over the years use this functionality heavily. If I am wrong, how should I configure my UC500 to work the way I think it should? Thanks in advance. Brian |
|||
 |
UC500.comCisco Communication Manager Express, UC520, SMB VOIP reference and community |
Here's how you can get your
Here's how you can get your intercom button with your current configuration:
ephone 2
mac-address 0013.C429.6900
speed-dial 1 A label "INTERCOM"
button 1:3
Now, when ephone 2 clicks on the "INTERCOM" button (speed-dial) followed by 1001, the phone/system in effect has dialed A1001 - which intercom's 1001.
The speed-dial called "INTERCOM" needs to be added to each phone that needs this functionality.
Brian
www.jaydien.com
SOLUTION to Intercom Issue
I've found a solution that gives the UC500 intercom capabilities typically found in traditional PBX's. There are two solutions:
1. How do I get dial-able intercom - so that I can dial a number and intercom a phone, instead of a 1-1 mapping between intercom numbers/users?
Configuration for this is:
ephone-dn 1 dual-line
number 1001
no huntstop
!
ephone-dn 2
number 2001
intercom 2001
!
ephone 1
mac-address 1111.1111.1111
type 7960
button 1:1 2:2
!
With the above configuration, when any user calls 1001, it rings the regular extension and when the user dials 2001, it intercom's the user instead of a regular call.
2. How do I get function like a key-system where I can call an extension 1001 and also "intercom" 1001 (the same number)?
The configuration below would achieve this:
ephone-dn 1 dual-line
number 1001
!
ephone-dn 3
number 1003
!
ephone-dn 10
number A1001
intercom A1001
!
ephone 1
mac-address 0013.C429.6902
type 7960
button 1o1,10
!
ephone 2
mac-address 0013.C429.6900
speed-dial 1 A label "INTERCOM"
button 1:3
Now, when ephone 2 clicks on the "INTERCOM" button (speed-dial) followed by 1001, the phone/system in effect has dialed A1001 - which intercom's 1001.
The speed-dial called "INTERCOM" needs to be added to each phone that needs this functionality.
Brian
www.jaydien.com
I have another thought...
I have all 7931 phones so each of our extensions has their own corresponding button on every phone. In my system the extensions are all 2XX. I created Intercom extensions at 42XX. Now, all I have to do is press the number 4 and then the button for the extension. This way the users do not have to remember what the extension numbers are. They only have to know the "4" is for Intercom. The intercom works perfectly!!!
That said, I would still prefer to press an "Intercom" button then be able to press the extension button. No matter what I try, I can't seem to come up with a way to make this work.
Ryan
Can give a sample code?
Would be interested in a sample code for that - can you upload so everyone can understand?
Thanks.
Sure....Here you go
***Ephone DN's***
ephone-dn 10 dual-line
number 201
pickup-group 1
label 201
description Area Work
name Area Work
call-forward busy 600
call-forward noan 600 timeout 10
Phone Ephones
ephone-dn 11 dual-line
number 202 no-reg primary
pickup-group 1
label 202
description First Office
name First Office
call-forward busy 600
call-forward noan 600 timeout 10
hold-alert 60 originator
***Intercom Ephones DN's***
ephone-dn 27
number 4201
label 4201 Intercom
description 4201 Intercom
name 4201 Intercom
intercom 4201 label "4201 Intercom"
!
!
ephone-dn 28
number 4202
label 4202 Intercom
description 4202 Intercom
name 4202 Intercom
intercom 4201 label "4201 Intercom"
***Ephones***
ephone 5
device-security-mode none
video
mac-address 0019.5699.146E
ephone-template 15
username "User1"
paging-dn 1
type 7931
button 1o10,27 2:54 3:53 4:52
button 5:51 11m11 12m12 13m13
button 14m14 15m15 16m16
!
!
!
ephone 6
device-security-mode none
video
mac-address 0019.5699.14BF
ephone-template 15
username "User2"
paging-dn 1
type 7931
button 1o11,21 2:54 3:53 4:52
button 5:51
I hope this helps. Let me know if you need more
Ryan
This might help you get the button functionality you need
This was done in our lab. We took everyones comments and messed into a single design to give both funtionality to users substituting the "4" for an "A". With this code, we can intercom (barge no mute) into a phone dialing the "4" plus extension or pressing the speed-dialed programmed button to "speed-dial" a 4 with the user required to dial the remainder.
Negatives: Requires another DN per user and requires a button assignment.
Does anyone else see any negatives with this respective design other than that already discussed?
ephone-dn 10 dual-line
number 201 no-reg primary
label 201
description 201
name 201
!
ephone-dn 11 dual-line
number 202 no-reg primary
label 202
description 202
name 202
!
ephone-dn 12 dual-line
number 203 no-reg primary
label 203
description 203
name 203
!
ephone-dn 20
number 4201
intercom 201 barge-in no-mute
!
ephone-dn 21
number 4202
intercom 202 barge-in no-mute
!
ephone-dn 22
number 4203
intercom 203 barge-in no-mute
!
ephone 5
device-security-mode none
mac-address 001C.5857.8466
speed-dial 4 4 label "INTERCOM"
type 7960
button 1o10,20
!
ephone 6
device-security-mode none
mac-address 001C.58F0.58A7
speed-dial 2 4 label "INTERCOM"
type 7941
button 1o11,21
!
ephone 7
device-security-mode none
mac-address 001D.A291.2309
speed-dial 4 4 label "INTERCOM"
type 7971
button 1o12,22
Final Connect Corp
www.finalconnect.com
Sounds good to me but.....
Great work!!!
I really want to a have an "Intercom" button on the 7931 phone rather than a speed dial. Idealy, the user would push the "Intercom" button and then the "extension button" on the phone. I am trying to make it as simple as possible for the ID10T users.
Any thoughts on programing an "Intercom" button?
I did try to program a button with "4" or "A" but no luck. The system trys to transfer the call to "4" or "A" before you can press the extension button.
Thanks,
Ryan
Speed Dial makes it a button
Using the speed dial in the ephone configuration assigns the speed dial to the available BUTTON. Try it. For example, speed-dial 1 4 label "INTERCOM" in an out of the box configuration would assign that speed dial to button 2 on all phones because button 1 is the user's extension.
Try my configuration on your demo/lab system and you will see/understand. Speed dial in the directory is done elsewhere.
Final Connect Corp
www.finalconnect.com
Interesting. So if every
Interesting.
So if every extension has an additional associated intercom dn, how are users going to know what extension to enter when they try to reach a particular user? In other words, are people going to have to give out two extensions internally, one for handset calls and one for intercom calls?
Brian
www.jaydien.com
Another queston: How do you
Another queston:
How do you setup auto-answer for a particular button using CLI?
Thanks .
Brian
www.jaydien.com
Intercoms
The intercom functionality in Call Manager Express is a one to one relationship.
One possible way to get the functionality you desire is to use the Auto Attendant to create a simple script that plays a tone (recorded prompt) and then the user dials an extension number.
I would then put an Ephone-dn on its own button that is set to auto answer on speaker and put a speed dial to the Intercom Application on another button.
Ted
Clever trick. That means
Clever trick. That means every extension will also be associated with an intercom extension? Will that cause one to run out of dn licences in double time?
DNs and intercoms on the UC520
I think that trick could possibly use less then the amount of DNs that intercoms use since speed dials do not count as DNs and intercoms typically create 2 DNs.
Be aware the UC500 8 User box has 56 max DNs. That is 7 DNs per user/phone If I use all 8 users. The DN count should go up if license for more users.
Ted