UC500.com

How to Program your phones Softkeys

The problem
was 'Group Pickup' was behind the 'More' key, meaning the poor
users had to press the 'More' key before they could press the
'Group Pickup'

So I had to re-program the softkey menu
for these users, and this is achieved through a 'Template' this template is then applied to the phones you wish to change.
Open a link to your Cisco via your favourite Communications method (mine is TelNet)

The items available to us are:

Cfwdall = Call Forward All
ConfList = List all participants in conference
Dnd = Do not Disturb
Gpickup = Group Call Pick Up
Hlog = Hlog (used to login/out of hunt groups)
Join = Join established call to conference
Login = Login
Newcall = New call (if your are already in one)
Pickup = Call Pick Up
Redial = Redial last number
RmLstC = Remove last conference participant

Above is the layout we wanted to use,
note that there is no 'more' softkey defined this is done
automatically so remember that the first 3 definitions will show
before the 'more' key and so on, i.e. in groups of three.

Of course you could change the Alerting, Connected, Hold,
Ringing, Seized softkeys positions as well in the same ephone-template 

Now you need to tie this template to the phones that need it,
find the 'Phone Sequence number' of the phones you wish to
change via the CCME or your preferred method, and commit the
changes