UC500.com

I had a meeting with a BT engineer and he introduced me to TAPI,
So what we want is that once the call comes in, the System pops up a screen with the CLI.
We click on it it launches the IE with our crm website http://crm.com/phonelookup.php?telephone=$number.

is that possible??. Because if it is then... woooooooooooooo