Fax Detect with Unity Express 7.0.1 with single number for voicemail and fax

schumach's picture

Has anyone been able to configure the fax option with CME 7.1 and CUE 7.0.1? I have a single number that I am using for voicemail and fax, and want the system to detect the call so if it is a fax it goes directly to my voicemail. I have read the feature is available, but cannot find any configuration documentation. If anyone can help I would appreciate it.

I have the mailbox checked for "enable fax".

Greg

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jinseng's picture

just about the same problem

I have just about the same problem. I think I've successfully enabled fax detect, but then the fax isn't picked up by the phone system and placed in the voice-mail box. If I pick up the call I hear two of the CNG fax tones then my phone hangs up and I can hear the fax machine continuing to send CNG tones until it gives up.

I'm pretty sure that the Fax Detect is working because if I call my phone from my cell phone I get my Voice Mail, but if I call from my fax machine my VM never seems to play my outgoing message.

I just don't know how to get the system to answer the fax call, convert it to a tiff, and deliver it to my VM box.

Thoughts?

jinseng's picture

I got it working

So after combining info from multiple sources I've finally gotten it working.

Here's what I had to do:
1. Copy app_fax_detect.2.1.2.2.tcl to flash
2. add a fax_detect service:
application
service fax_detect flash:app_fax_detect.2.1.2.2.tcl
exit
3. Configure fax and mta settings:
fax receive called-subscriber $d$
fax interface-type fax-mail
mta send server [IP address of CUE] port 25
mta send with-subject both
mta send mail-from hostname [name of router]
mta send mail-from username $s$
4. Update POTS dial-peers:
dial-peer voice [appropriate peer number] pots
service fax_detect
exit
5. add a mmoip dial-peer
dial-peer voice [available peer number] mmoip
service fax_on_vfc_onramp_app out-bound
destination-pattern .
information-type fax
session target mailto:$d$@[IP address of CUE]
exit

I hope that the above commands help to point some other people in the right direction.

-Alex

Hoover87's picture

Search this site, there are

Search this site, there are examples posted.

schumach's picture

Thank you, but I do not see a

Thank you, but I do not see a link on your post.

Greg

jinseng's picture

I'm also looking to do the

I'm also looking to do the same thing and don't see any examples on this site. There are lots of examples for setting up Fax to an e-mail address, but none for using one DID to accept voicemails and faxes. I know it can be done, but I'm not sure how to do it (even after looking through some Cisco documents).

Thanks.

Hoover87's picture

My bad, you're right, they

My bad, you're right, they only cover fax to email.

Have you looked at Cisco's UC520 wiki? Or maybe Marcos will chime in and post the details.

I have the solution on paper and have deployed it, but there are errors in the doc that I haven't had time to correct, so I'm reluctant to post it at this time. I'm sure there is a cleaner doc out there somewhere.

www.ketchumits.com

schumach's picture

fax detection

I found a document on this link, and it seems like the script is working, but I cannot get CUE to answer the fax. I can make a standard phone call it goes to the phone. When I send a fax I can pick up the phone and the call is transferred to "somewhere" or I believe it is being disconnected after the 9 seconds for detection. If I let the fax continue on the call I will eventually get a message from the CO that informs that if I would like to make a call please hangup. Not sure where to go from here.

Greg

Here is the link(There is a section that talks about fax detection):
https://www.myciscocommunity.com/docs/DOC-1445#Is_FAX_detection_supporte...

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