Do I have to dial 9 to call out?

sfgrd's picture

We just went through (and still going through) an install of the UC-520 at my office. We have a PRI T-1 for our voice and data.

My question is can't our system be setup so we can just 10 digital dial out? Right now we have to dial a 9, then 1 and the phone number? The way it is setup now, we can't return calls from the caller ID screen and it is just extra time to dial a 9 and a 1...

I am really new to phone systems in general, but this one is not meeting all of our expectations. I hope the IT Company can deliver on all they promised...

Thanks in advance for any help.

Scott

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sfgrd's picture

Thanks

Wow - thanks to all for the info. I think it makes sense and I will apss it along to the IT group... I am still learning about this VOIP stuff. I have to say the start off to teh UC-520 has been rocky... It does not seem to do all that was promised in the sales demo (shocking, right). Anyway, I will continue to read this group and post updates if they can add value here...

Thanks again for your help!

Scott

wbailey's picture

Scott.. If you need any

Scott..

If you need any support on the product, drop me a line and I'd be happy to assist you guys. I am a SMB Account Manager and SMB Engineer, as well as a CCNA.

We sell the UC500 series and want to ensure its adoption (even out of our state) is as fluid as possible. It's a good product, just have to know how to rub it right sometimes ;)

Leave me a message on here with contact information, and I'll be happy to answer any questions!

//warren

wbailey's picture

Hmm

So basically, you want to dial directly out?
Axe all of the dial plans calling for nine, and take out the secondary-dialtone from telephony-service.
That's what will give the Call Manager the impression 9 will give you a dial tone.

Jaydien's picture

No I don't. I just want to

No I don't. I just want to eliminate always having to dial '1' plus the 10 digit telephone number.

Brian
www.jaydien.com

Jaydien's picture

How should a rule be

How should a rule be structured if you don't want users to have to dial a 1 before every 10 digit phone number (Assuming you need to dial 9 for an outside line)?

Is this correct?
/^9\(..........\)$/ /1\1/

Brian
www.jaydien.com

rfaranda's picture

The following is from

The following is from http://www.voip-info.org/wiki/view/CallManager+Express
It doesn't do away with dialing 9 but it translates the callerid number to allow you to return the call...

---------------------------
By adding a translation rule to correct incoming calls caller ID information, you can remove the area code for local calls, and add a 1 for long distance calls. Add the following translation rule to your configuration then apply it to your incoming voice ports (i.e. FXO or PRI). This will enable you to correctly be able to place outgoing calls from the Missed Call/Received Calls directory. Replace 559 in the example with your area code. Remove the 9 if you don't need an outbound dial number.

voice translation-rule 1
rule 1 /^559\(.*\)/ /9\1/
rule 2 /\(..........\)/ /91\1/
!
voice translation-profile filter_559
translate calling 1
!
voice-port 1/0
translation-profile incoming filter_559
!
voice-port 1/1
translation-profile incoming filter_559

warpsys's picture

How would I edit this if I

How would I edit this if I dont need to dial 1 for long distance calls?

Is this correct?

voice translation-rule 1
rule 1 /^559\(.*\)/ /9\
!
voice translation-profile filter_559
translate calling 1
!
voice-port 1/0
translation-profile incoming filter_559
!
voice-port 1/1
translation-profile incoming filter_559

Many thanks

paul

ttrentler's picture

Dialing the 9

Hi Scott,
The system can be setup where you don't have to dial the 9 and this is typically referred to as a keysystem mode of setup.
In keysystems you typically dedicate a shared line button on each phone for each outgoing line. When you move to a digital trunk such as a T-1 PRI you now have 23 "lines" or channels. It is now inefficient to dedicate a button for each line so we use an access code like a 9 to indicate an off network call. Also with a PRI-t1 you can have direct inward dialing(DID) where every extension has a REAL phone number.

The above was general background . . . Now to answer your question. . . .
Yes the system can be setup so you don't have to dial a nine.

Hope that helps,

Ted

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