Business open prompt plays following After Hours prompt

tekchimp's picture
Submitted by tekchimp on Thu, 01/22/2009 - 14:39

Hello, I just inherited a UC520 system and am a Cisco noob. I have noticed that during after hours periods, the after hours prompt plays correctly but is immediately followed by the business open(office hours) prompt.

I have examined the script in the Cisco Unity Express admin page but I don't see a problem except that there is a welcome prompt, a business open prompt and a main menu prompt. I understand what the function of the welcome prompt is, but why would there be prompts in both the business open and main menu sections? Shouldn't one of these be set to none? Not sure if this is contributing to the original problem but any help would be appreciated.

Please let me know what details you need.

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tekchimp's picture

Solved.

by tekchimp - 01/27/2009 - 19:41

Hello, I figured it out. I removed the main menu prompt and put that prompt in the business open prompt position. Don't know why I had it in the main menu prompt position.

tekchimp's picture

Still not fixed

by tekchimp - 01/26/2009 - 14:04

I will simplify my question. Is there an obvious reason that the main business open prompt would play right after the after hours prompt plays?

The configuration page for the script I am using for my main greeting does not provide any insight as to why this is happening. Any comments or advice would be helpful.

Thanks

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