Configuring Extension Mobility in CME

ttrentler's picture

What is Extension Mobility?

Very simply Extension mobility allows users to have temporary access to other physical phones connected to CME and have all of their personal settings such as lines(directory numbers), speed dials and XML services as if they were sitting at their own desk.  Extension mobility is also used in desk "hoteling" environments where during the course of a day multiple people may use a phone.  An example could be a 24x7 call center where 3 users each with and 8 hour shift use the same desk.

Extension Mobility on CME Concepts.

First supported on CME4.2 
Every phone using extension mobility has to have a logout profile.
Phones must be enabled to use extension mobility.
A User login profile is configured to allow users to login to phones.
Can optionally support up to 50 Agents using Cisco Unified Call Center Express.
IP Phones must have a screen.
Not supported for SIP phones.

Configuring a Logout profile on CallManager Express

All the directory numbers must be configured before attempting these steps.

enable 
configure terminal
voice logout-profile tag  (You may have as many logout profiles as phones supported by the hardware)
username username password password (this is creted for this device when logg
number number type type
speed-dial speed-tag number [label label] [blf
pin pin (optional used for call blocking)
end

Example Logout profile

CMERouter(config)# voice logout-profile 1 
CMERouter(config-logout-profile)# user phone1 password 12345
CMERouter(config-logout-profile)# number 4000 type feature-ring
CMERouter(config-logout-profile)# speed-dial 1 6002

Enabling a Phone to use Extension Mobility in CallManager Express

Basically, all you need to do is assign the logout profile to the ephone itself .

Using the logout-profile profile-tag where the profile tag is the tag number assigned to the logout profile you previously created

An Example Ephone Configuration
ephone 2
mac-address 0000.D111.B432
type 7970
logout-profile 1

Configure a User Profile

 This is all the configuration that a user will have when they login to a phone using extension mobiltity.  ephone-dn and ephone templates may be used.

Configuration steps follow

enable 
configure terminal 
voice user-profile profile-tag
name username password password 
number number type type
speed-dial speed-tag number [label label] [blf

CMERouter(config)# voice user-profile 2 
CMERouter(config-user-profile)# name user1 password 12345
CMERouter(config-user-profile)# number 5000 type feature-ring
CMERouter(config-user-profile)# speed-dial 1 6002

 

Sources  - Cisco Unified Communications Manager Express System Administrator Guide


Comments

I didn't do any research and

I didn't do any research and blindly tried this too just now and it was a no go for me. Going to retry after some research and documentation reading.

Help - it's not working

Hello all;

I am new to the community and trying to get EM working, and am having a difficult time. My related config is below...

The phone is getting the logout-profile (with 201 as the first button), but the login button says "That key is not active here"

Am I missing something? I have looked thru the docs at (http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/...) multiple times and reset the phone system/phone multiple times. I have also recreated the cnf-files...

Thank for your help in advance.

-Scott

voice logout-profile 1
user tphone-phone password 1234
number 201 type normal

ephone 5
device-security-mode none
mac-address 0013.7FC9.67B2
type 7940
logout-profile 1

voice user-profile 2
pin 9999
user me password pass123
number 5 type cw-overlay
speed-dial 1 135 label Scott blf

ephone-dn 5 dual-line
number 301 no-reg primary
label 301
description PhoneA Analog
name PhoneA Analog
call-forward busy 341
call-forward noan 341 timeout 10

ephone-dn 10 dual-line
number 201 no-reg primary
label 201
description Phone Test
name Phone Test
call-forward busy 341
call-forward noan 341 timeout 10

telephony-service
url authentication http://10.1.10.1/voiceview/authentication/authenticate.do

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.