UC500.com Cisco CallManager Express, UC500 reference

Here is a configuration example of how to get a group of phones to work and then go to auto attendant if there is no answer. The example is for FXO ports (but can be done for PRI as well). Please NOTE there are 4 phones that can answer the call...

1) First you have to get Autoattendant to work. This is done fairly easily by the configuration assistant in PBX mode. You must define an extension lets pretend I used 199 for AA.

******** VM CODE EXAMPLE FOR CCA WIZARD********
!
dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 199
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
*********** END CCA EXAMPLE ***********

2) Tell your FXO ports that when a call comes in, RING a certain extension.

******* 4 FXO PORTS - ANALOG PHONE LINES*************
voice-port 0/1/0
connection plar 150 ** Unique number to match DN below
description Dial-in analog connection
caller-id enable
!
voice-port 0/1/1
connection plar 150
description Dial-in analog connection
caller-id enable
!
voice-port 0/1/2
connection plar 150
description Dial-in analog connection
caller-id enable
!
voice-port 0/1/3
connection plar 150
description Dial-in analog connection
caller-id enable
!
********* END CONFIGURATION**********

3) Create a EPHONE-DN that matches PLAR command in FXO port - You must add one DN with the same commands for every phone able to answer. In our case that is 4 DNs that are the same. Please note that when someone is on the call, the same DN can not be used by the other phones, they will not ring only a Call waiting beep will be heard by the active caller.

******** EPHONE DN EXAMPLE ************

ephone-dn 49 dual-line
number 150 *** Unique number to Match PLAR command above
name RING ALL PEOPE IN Service Department
call-forward busy 199 *** RING AutoAttendant if busy or noanswer
call-forward noan 199 timeout 10
perference 1 ** Use this DN first is available.
huntstop channel ** Dont dial 2nd line on dual line phone
no huntstop *** if the first ephone-dn is busy, call another in the group

ephone-dn 50 dual-line
number 150 *** Unique number to Match PLAR command above
name RING ALL PEOPE IN Service Department
call-forward busy 199 *** RING AutoAttendant if busy or noanswer
call-forward noan 199 timeout 10
perference 2 ** Use this DN second if available.
huntstop channel ** Dont dial 2nd line on dual line phone
no huntstop *** if the first ephone-dn is busy, call another in the group

ephone-dn 51 dual-line
number 150 *** Unique number to Match PLAR command above
name RING ALL PEOPE IN Service Department
call-forward busy 199 *** RING AutoAttendant if busy or noanswer
call-forward noan 199 timeout 10
perference 3 *** Use this DN third if available.
huntstop channel *** Dont dial 2nd line on dual line phone
no huntstop *** if the first ephone-dn is busy, call another in the group

ephone-dn 52 dual-line
number 150 *** Unique number to Match PLAR command above
name RING ALL PEOPE IN Service Department
call-forward busy 199 *** RING AutoAttendant if busy or noanswer
call-forward noan 199 timeout 10
perference 4 ** Use this DN last if available.
huntstop channel ** Dont dial 2nd line on dual line phone

********************* END EXAMPLE ******************

4) Set up each phone to RING when the company phone # is dial from a client.

Each phone already has a unique ephone-dn that defines its extension. This is created from the CCA wizard as #1 is. Each phone will have a button command. Just us an overlay or a 2nd button to answer the calls. Lets pretend that ephone-dn 10,11,12,13 were already created for the phones extensions.

************ EPHONE SETUP EXAMPLE*************
ephone 7

button 1o10,49,50,51,52 **Button 1 use DN 10 and all overlay's also
!
!
!
ephone 8
button 1o11,49,50,51,52 **Button 1 use DN 11 and all overlay's also
!
!
ephone 9
button 1o12,49,50,51,52 **Button 1 use DN 12 and all overlay's also
!
!
ephone 10
button 1o13,49,50,51,52 **Button 1 use DN 13 and all overlay's also
!
******************END EPHONE EXAMPLE*********