UC500.com

Hello everyone,

I have a little problem with my CUEE script. My script looks almost similar to the AA_very-simple script except it is supposed to forward to voicemail when the office is closed after playing a prompt.

This is how my script looks like:

Start
Accept (contact: -Triggering Contact-)
Play Prompt (contact: -Triggering Contact-, prompt: WelcomePrompt)
Is Holiday (Date: -Current Date-)
--Yes
----Goto AfterHours
--No
----Business Hours (date: -Current Date-, time: -Current Time-, schedule: Schedule)
------Open
--------Goto OpenHours
------Closed
--------Goto AfterHours
AfterHours:
Play Prompt (contact: -Triggering Contact-, prompt: BusinessClosedPrompt )
Call Redirect (contact: -Triggering Contact-, extension: Ext2)
--Successfull
----Set Contact Info (contact: -Triggering Contact-)
----End
--Busy
--Invalid
--Unsuccessfull
OpenHours:
Call Redirect (contact: -Triggering Contact-, extension: Ext1)
--Successfull
----Set Contact Info (contact: -Triggering Contact-)
----End
--Busy
--Invalid
--Unsuccessfull
Terminate:
Terminate (contact: -Triggering Contact-)
End

In the variables Ext2 is extension 281. It is connected to a user but not a phone and CFA is set to extension 299 which is my voicemail

Ext1 is extension 250 which is a Huntgroup with 3 other extension in it.

What happens is the following:

- The main number of the company is translated to 280 which is my AA mentioned above. When calling the main number I hear the AA and depending on the time and day I should be redirected to Ext2 (281) or Ext1 (250). Problem is that when I'm redirected I only get silence, no ringing and no voicemail prompt.

- If I translate the main number of the company directly to 281 or 250 I hear the voicemail or I end up correctly in the huntgroup. So it looks like the only thing not working is being redirected from the AA script.

Any help will be appreciated.

Christian