With The introduction of Cisco Unified Communications Manager Express 7.0 (CME) on Cisco ISR Routers and the UC520, there are now two different ways to provide hunt groups.

The traditional method is using the ephone-hunt command in global configuration mode.  Using the ephone hunt command requires that all of the endpoints are SCCP ephones.  So if you want to use an analog phone in an ephone hunt, they must be under SCCP control either through an ATA or at FXS port that is under SCCP control using STCAPP.  One of the advantages of this method is that you can define dynamic members of a hunt group that can log in and out to service calls.  Available methods of call routing include longest-idle, peer and sequential.  This also is the default method that CCA1.8 uses for the UC520.

The newer method is to use the voice hunt-group command.

This command has been recently expanded to allow the following:

• Call Forwarding to a Parallel Voice Hunt-Group (Blast Hunt Group).

• Call Transfer to a Voice Hunt-Group.

• Member of Voice Hunt-Group can be a SCCP phone, FXS analog phone, DS0-group, PRI-group, SIP phone, or SIP trunk.

Voice-hunt groups do not support dynamic logins of agents.  To configure these on the UC520 it must be done at the commandline.

Before I was configuring UC520's, I was familiar with the Linksys One system. The Linksys One system had what was called a group (in the 2.0 or 2.1 releases), or a simultaneous ring group (in the 2.2 release). A group extension in Linksys One is an extension that rings on one or more phones, is separate from any personal extensions, contains one or more users, and can have a voicemail box associated with the group extension. Cisco Unified Communications Manager Express and Cisco Unity Express, which is included on the UC520 and available on other routers, has capabilities equivalent to a group in Linksys One. Cisco Configuration Assistant is not currently capable of configuring this feature, but it can be configured on the UC520 through the command line interface.

Greetings forum,

Please save me from offing myself with one of several close-at-hand phone cords. Even fond memories of taking Ted's class may not get me through this difficult time.

Hello,
Is there a way in UC520 (using CUE / CME) to be able to send voice mails as emails (.wav attachments) ?

Some help will be appreciated.
Thanks,
KB

Using B-ACD Scripts to create a call center application.

We recently put together this App Note describing how to enable a Simple Call Center Application on the UC500. Check it out:

There is a new application note that helps administrators secure their CME/UC500 systems and mitigate the threats of toll fraud.

Please visit:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a00809dc487.shtml

So I have started playing with the latest version of Cisco Configuration Professional. It is a free download for managing ISR Routers. I wish it worked on the UC520! It is a nice improvement on the Quick Config Tool used previously with ISR routers. The Quick Config Tool is still available but only supports Unified Communications Manager Express up to version 4.1. CCP is sort of a cross between QCT and the CCA tool used for the UC520. You can use it for initial config and ongoing maintenance from a GUI interface.

CCP v1. 1 Feature Highlights:

Newly Released Cisco Voice Software

New Software at

Wow Push to talk works on the 7921 out of the box with CME!  All because (unlike Call Manager) Express has built in paging.

As Steve Foy mentioned in a previous comment on the site. Cisco Unified Communications Manager Express version 4.3 is available for the ISR Router Platform.

We have 2 blocks of DID's, one that starts with 773, and the other that starts with 259. All of a sudden, the 259 numbers do not work (These are not the area codes just so we're clear).

The CME upgrade process has been made a lot easier with the introduction of new CME tar packages on the following page - http://www.cisco.com/cgi-bin/tablebuild.pl/ip-iostsp

This is actually happening on a 2811 running CME, but as I have so far been unable to get any useful help from any Cisco source, I hoped someone in this forum might have a suggestion on what to try.