call center

Simple Call Center Application that includes report generation

Submitted by marchern on Wed, 09/24/2008 - 13:05

Using B-ACD Scripts to create a call center application.

We recently put together this App Note describing how to enable a Simple Call Center Application on the UC500. Check it out:

marchern's blog
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A New Contact Center Site

Submitted by ttrentler on Tue, 05/13/2008 - 18:52

A friend of mine, Alex Hannah, has started a new site devoted to Cisco's Unified Call Center Express product. UCCX.net