Alright. Just got off the phone with a couple of SE's and AM's from Cisco. I informed them of the site and they were very happy to hear the "general public" had created a resource for such a new product. Now.. for the good part. Cisco has engaged me to participate on a conference call next Wednesday. They are asking me for information/complaints on the CCA platform. If any of you have concerns you'd like voiced -- put them into this thread. On another note, they said they had someone who was deploying CCA 1.5 to *80%* of their customers and leaving them alone with it. This of course would leave a very bad taste in the SMB vertical, as the people who were to "admin" their network -- wouldn't have a clue what to do. So .. leave me some feedback and I'll voice it at the webex :) //warren |
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UC500.comCisco Communication Manager Express, UC520, SMB VOIP reference and community |
CCA
I think the CCA v3.0 has potential (I know we are only on v1.5), but the voice part of it really needs help. It does not present the voice system in the way you would design it. I think the CCA should be presented in that way. With voice, it is all about 3 major parts: inbound call handling, outbound call handling and internal call handling. CCA voice part needs to think like a phone programmer not an router programmer.
We have avoid the CCA and instead have developed a default IOS template to program the UC. A little time with TAC, PDI, the CME admin guide and our demo unit have made this easy to handle without engaging the CCA. The time to deployment is equivalent.
My thought is Cisco should focus on an administrative GUI not a deployment GUI.
BTW: I'd love to see those "80% CCA deployments". There is not an SMB client we have encountered that is happy with the limited feature set available with the CCA. Everything gets customized.
Not sure what else you need, but good luck on that call.
Final Connect Corp
www.finalconnect.com
Read this
http://uc500.com/are-you-angry