Can people share their experiences using various SIP trunking providers with both CME and UC500?
It would be great to hear if it has been working for you, what issues you've been having, and would you recommend the provider for future opportunities?
Guide to third party VOIP applications that work with Cisco VOIP products such as Unified Communications Manager Express and the UC520 VOIP router.
3rd party products that interface with the UC500 and provide Call Accounting.
ISI http://www.isi-info.com/ or Stonevoice http://www.stonevoice.com/
I received this email from isi:
Congratulations! You have just been registered by ISI Telemanagement Solutions Inc for a 60-day Free Evaluation of Infortel® Select UC500 Basic from ISI. What does this mean? A complementary set of call management reports has been requested for your organization, so that you can better manage, track, allocate, and stay on top of your telecommunications expenses.
To initiate your Free Evaluation, click here and provide us with your credit card information. You will not be charged at this time.
ISI will help you identify the powerful information that is hidden within your phone bill, so that you can make the right decisions, transform your business, and get the competitive edge!
Following is the list of selected complimentary reports you can expect to start seeing delivered to your email account within only 5-7 business days:
Detail by Extension – delivered weekly
Extension Summary – delivered daily
Executive Summary – delivered monthly
Call Activity Overview – delivered monthly
Frequently Dialed Numbers – delivered weekly
Transfer Report – delivered daily
Abandon Ring Time Summary – delivered daily
ISI’s Infortel Select application offers countless additional reports which may be of benefit to your organization, including, but not limited to organizational, traffic analysis and hunt group reports. An ISI representative will contact you to discuss available training dates and times to help you better understand the potential of a call reporting system. In the meantime, please visit the following links to learn more about ISI and the benefits of each report.
About ISI Press Releases Report Descriptions
We also offer the Infortel Select UC500 Enhanced product with more reports, customized call rating, more training and more support from ISI Business Intelligence consultants. Click here for more information on upgrading to the Enhanced version today!
Best Regards,
ISI Telemanagement Solutions, Inc.
Learn more about ISI and our services,
by visiting us online at www.isi-info.com
Cyberdata has designed the“Callbox Unit", an affordable door access solution for SMB customers. The Callbox provides the following functionality for UC500/SBCS:
1. The user can open a door remotely by dialing a set of digits from an IP Phone.
2. A user at the Callbox can dial the operator's IP phone from the outside by pressing "Call" button on the Callbox.
This solution is scheduled to go though Cisco Technology Developer Program lab testing in the near future. When this testing is complete, the Cyberdata solution will be supported by Cisco TAC.
Further details are available in the following application note:
http://supportwiki.cisco.com/wiki/images/5/58/Cyberdata_uc500_Doorphone_...
Marcos
I have a need for some external paging. Does anyone have a brand / model recommendation that works good with the UC500?
Thanks,
Ryan
StoneFax from Stonevoice (www.stonevoice.com) is a complete software solution including a robust fax server based on T.38 able to interoperate with Cisco Unified Communications.
StoneFax delivers a complete IP fax server solution, allowing users to send and receive faxes directly from any email client or through a dedicated web interface.
StoneFax is easy to use and can be seamlessly integrated with any e-mail server using standard SMTP/POP3 protocols without impacting on specific infrastructure requirements.
StoneFax can automatically route incoming faxes in TIFF format to each user's mailbox and personal web interface, picking out the right recipient by the Called Line Identifier (DID support) or by the line on which the fax was received.
This enables users to check faxes from anywhere in the world using either:
• A traditional desktop email client (i.e.: Outlook, Lotus Notes...). This is the Fax through email feature
• A web browser (Internet Explorer, Netscape Navigator...). This is the Fax through web feature
To send a fax, each user can either:
• Create it as a new message in his/her email client, the Email To Fax feature
• Upload a document via web through a dedicated web page, the Web To Fax feature
• Directly print from any application to the StoneFax network printer, the Print To Fax feature
After the fax is sent, the user receives a transmission report in his/her inbox.
StoneFax automatically manages the outgoing queue, trying to send the fax again if it not succeeded.
StoneFax interacts with the Cisco Systems Voice Gateway as a T.38 endpoint with Fax Relay technology. In order to activate StoneFax integration with the Cisco Systems Voice Gateway, the administrator needs to configure some specific dial-peers (please refer to the System Administration Guide) and a few more (optional) commands. This will be done once and further operations will be automatically managed by StoneFax Web GUI.
- No need for additional Hardware or telephone lines:
- It does not require dedicated hardware or modems as it leverages the Cisco gateways
- It does not require dedicated telephony lines as it shares those plugged into the Cisco VoIP gateways
More info available on:
http://www.stonevoice.com/Products/IPFaxServer/tabid/762/Default.aspx
Flash demo available here:
http://downloads.stonevoice.com/downloads/FlashPrezo/Stonevoice_StoneFax...
I'm glad to have joined this forum and enthusiastic about the idea.
If you check cisco's netpros forum, I'm a regular contributor there, and over time wrote some tcl/ivr scripts that come useful in a variety of situations. I'll take this space to advertise them further, and you're welcome to use them.
http://pbevila.fastmail.fm/public/
In summary:
* B-ACD/AA "PL2" branch. Improvements to the released script, like
- return to script for busy or noa extension
- business hours support in form of weekly schedule
- in presence of overlay-receiving, proper handling of isdn setup acks
- moh bug workaround
* Prompts recorder - From any ip phone or port, then copy/rename audio files as needed.
* Camp-on for busy extension, lets the caller wait with moh, or present the call via auxiliary DN. This one is currently two versions depending on how you want to use it. Can use the calling number to restrict callers that are informed of busy status, and others that will hear ringback only.
* Alert - can be set up to 24h in advance
* Number to to name, lets you associate a name to incoming calls based on bulk list, or http query. There is a derivation for who has CAS trunk to telco, with telco special arrangement when ani is sent with dnis. This one had sponsorship of a paying customer, thanks Ean!
* Blast call, is a bit rough, lets you place call in parallel to multiple destinations.
* (this one is php) Consolite, php script that will display status of DNs, via web server and snmp to the cme.
* (actually unpublished) , this a simple asp script for a directory service that lookups names in ms ad. I didn't wrote it and not sure if the guy that did, wants it published. Can be given and supported on a per case basis.
I really think tcl/ivr helps a lot CME to do things more like customers want, and I look forward to write some more or enhance the basic ones above. I will be pleased to have your feedback on all that.
Thanks again to the editors of the forum for creating a place all about CME!
Paolo
Below I've moved a few comments regarding SIP Providers from other areas of the Site.
Please feel free to comment.
Can people share their experiences using various SIP trunking providers with both CME and UC500?
It would be great to hear if it has been working for you, what issues you've been having, and would you recommend the provider for future opportunities?
I've been using them with my UC500 for a few days now and no problems; I wasn't expecting good audio quality because the calls are going over the Internet, but the call quality has been flawless so far. The offer a pay by the line and a pay by the minute plan.
I'm curious. Is anyone is using SIP trunks with CME to access the PSTN?
If you are what has your experience been and who is your provider?
Berbee, a Cisco Partner, has free XML phone services it hosts for Call Manager at http://www.berbee.com/public/berbeesoftware/XMLFree.aspx
Phill B a Network engineer at Global Knowledge did a little investigating and found how to limit the options available to end users by doing the following from the command line :
to enter the required question mark character in IOS. In order to enter the question mark as a character and not a calling IOS help you have to use the sequence: Ctrl+v and then enter the question mark, then enter the remaining characters, that works
Stonevoice (www.stonevoice.com) has developed SKYSTONE, a software based SKYPE gateway that interconnects Cisco Unified Communication solution to the “skype world”. It's a true converging solution, using standard protocols, such as SIP and H.323. The main goal of Skystone is to make sure that all users in the company will be able to call any PSTN phone or skype account directly from an Cisco IP phone.
With SkyStone employees can talk with the company Skype contacts (teleworkers, mobile employees, contractors, customers, etc.) for free and transparently, using their Cisco IP phone, enhancing the communication possibilities and at no cost. Thanks to the latest mobile services they will be able to reach corporate contacts directly onto their mobile phones if they have a Smartphone running a Skype client and have a Wi-Fi or 3G connection. All the Cisco IP phones are immediately enabled to call and receive calls from Skype.
Skystone allows offering services to the company clients through consumer technology, reaching a tremendous market consensus and flexibility acknowledge. One example of this new trend is to implement the Skype click-to-call functionality on the company’s web site, allowing the end customers to contact the support through Skype free calls, in the simplest and quickest way. The call can be treated as a standard request, therefore going through the Contact Center services (IVR, Queues, ASR, etc.) and then the agents will receive it and treat it from their desk phone. This is an important way to improve the company way of communicating, specifically for online business or e-commerce companies.
Stonevoice offers the possibility to test SkyStone, the evaluation is available for download here:
http://www.stonevoice.com/Download/tabid/775/Default.aspx
Experience LIVE DEMO of SkyStone here:
http://www.stonevoice.com/Products/IPSoftwareSkypeGateway/IPSoftwareSkyp...
Discover more about SkyStone here:
http://www.stonevoice.com/Products/IPSoftwareSkypeGateway/tabid/989/Defa...
SIP Trunking Providers
I'm using Broadvoice right now (http://www,broadvoice.com) - but the connection is going through a Linksys ATA and coming into the UC500 as an FXO connection. I did get broadvoice working on the UC500 as a true SIP Trunk...simply was a proof of concept and never ran it as "production". I've also seen several people that ran ViaTalk (http://www.viatalk.com) with a pretty good success rate.
My biggest issue with ITSP (Internet Telephony Service Providers) is if they can support local PSTN numbers in a given area. For example, I'm in Southwest Georgia. It would be foolish for me to connect a SMB to an ITSP that only has Atlanta numbers...doesn't make sense and the biz owner doesn't want that.