What is the Cisco Unified Communications 500 Series?

What is the Cisco Unified Communications 500 Series?

Think of it as a Swiss Army Knife for Small Business. 

 In one appliance form, Cisco combines:

The initial release of the UC500 has The capacity for 8 IP phones and is expandable to 16 IP phones by adding the UC520 POE switch pictured on top of the router on the picture above.  Our sources at Cisco indicate that the system will be eventually expandable to a max of 48 IP phones.

The System also has 4 built in FXS connections for analog phones or fax machines and 4 FXO ports for connections to the PSTN

The 500 also has a VIC slot to add up to  4 more FXO or FXS connections.

The system also has 2 built in Ethernet Ports.

There is no PRI-T1 option at this time,  but with the size of the system it may not be needed.  The system also supports SIP trunking and has the CallManager Express feature set that is also available on the Cisco Integrated Services Router Platforms.

More Complete information is available at http://www.cisco.com/en/US/partner/products/ps7293/products_data_sheet09...

Basic FAC (Forced Auth Codes) Implementation for UC500

Take a look at this tech tip that explains how to enable a basic FAC (Forced Auth Codes) application using an embedded script and fully supported by our TAC:

http://supportwiki.cisco.com/ViewWiki/index.php/SBCS:Call_Handling_-_Cis...

FAC forces the caller to enter a PIN before calls are placed to certain destination patterns.

CUVA site to site

Hi Guys,

Today I'm trying to configure CUVA (Cisco unified video advantage) to work between multiple UC520 sites.

I have 3 sites, each with a UC520, I want to achieve video sessions between the multiple sites.

I think I've hit a stumbling block in that the sites are joined together via SIP dial-peers, just reading the CUVA doco it claims that it can not work over SIP.

Is it possible to join the UC520 installs together via H323 or SCCP ? Am I just barking up the wrong tree here.. can it be achieved with CUVA ?

Thanks

-Dan

Change Background image on cisco 7970 or 7971 phone

Cisco has a great guide on how to change the bacground image on a 7970 or 7971 phone. One thing the tech note does not mention is that you have to create the List.xml file. Copy the one in the technote into notepad for an example and name it List.xml - It is VERY case sensitive. Then copy it to flash on your UC520.

The link to the technote is below.
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note...

Changing the Default Extension

Hi,

Has anyone had much luck with changing the default extensions from the x201 to a 4 digit XXXX range?

Cheers,

Want to do it to map the indial range to the internal ext.

eg XXXX6701 (internal ext. 6701

cheers

GU

Configuring Internet Based SIP Trunks to work with Unity Express and the UC520

In working with the UC520 and using the configuration tool, I think I found a bug. I set up an Internet based SIP provider and the default firewall configuration on the UC 520 worked fine for incoming calls to phones but calls to the Auto Attendant failed. Calls transferred to Voicemail failed as well. To fix this I had to do two things.

Allow SIP to SIP hairpins

Type in

Config T
voice service voip
allow sip to sip

Allow SIP through the firewall to the Unity Express Module

If you are using the default firewall configuration you may need to allow calls that now seem to be originating from the outside interface to be allowed through the access list on the service engine interface.

to accomplish this I did the following:

Turned on inspection for inbound SIP requests to allow media channels to come through the firewall.

Config T
ip inspect name voip sip
interface Integrated-Service-Engine0/0
ip inspect voip in

Next I had to modify the acess list on the service engine interface to allow inbound SIP.

I added a line that looked like.  access-list 102 permit udp any any eq 5060

(I actually copied the associated access-list, changed it in notepad and put it in with a new access list number. I then used the command access-group NEWlist# in to assoiate it with the interface.

Now, This might be just because I set up a DMZ as well on my firewall during install, I'm not sure. 

As always back up your configuration before you modify it. 

Connecting the UC520 with a Sip trunk from an ITSP (Internet Telephony Service Provider) NexVortex

After seeing a few posts on the site regarding ITSPs I decided to bite the bullet and try one out.  I chose nexVoterx at random and must say I was impressed.  They had a very automated setup that assisgned me my new phone numbers in minutes. I got three numbers and they were in my local area code, though I could have chosen a number from anywhere in the US.

I used the Cisco configuration assistant to configure the SIP trunk and it did a great Job with one noteable exception.

All Calls to my phones work fine, but and calls directed to the auto attendant or transferred to voicemail fail.  I found there were three main settings to change to give me the functionallity I needed.

Step 1
Type the following to allow hairpinnig of calls to the Unity Express module.

config t
voice service voip
allow-connections sip to h323

Step 2 
Change the DTMF Relay type to rtp-nte under the autoattendant's dial peer.

dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 498
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
no vad

Step 3 
Allow SIP through the firewall to the Unity Express Module
The Cisco Configuration Assistant does an OK job of letting SIP Traffic in (from the internet) to phones, but the firewall must be manually modified to allow SIP traffic from the internet to the auto attendant.  If you have a private SIP connection on an internal interface you should not have to modify the firewall.

I found this Guide at Cisco's site for configuring SIP on the Router based firewall.

Custom XML IP Phone Services for the UC500 and Cisco Unified Call Manager Express

Berbee has some example XML services that are free to use at http://www.berbee.com/public/berbeesoftware/XMLFree.aspx
The problem is that one cannot simply add a service to the url services: a new service always replaces the current service. That why you have to create a custom menu.xml file on your webserver if you still want to use VoiceView Express. (The instructions on Berbee's site are for full blown Call Manager.)

Here's an example menu that I use in demo's for the UC520 .

Below file is menu.xml, and it's available on http://192.168.10.2/menu.xml (this is only available on the LAN). By pointing url services to this url, the menu is displayed, and the user gets the choice of three options.
For completeness, I've included my url services line under telephony-service.

  url services http://192.168.10.2/menu.xml

Please make sure that your webserver presents the xml file as text/xml.

HTH,
Rober.t

<?xml version="1.0" encoding="utf-8" ?>
<CiscoIPPhoneMenu>
  <Title>My XML Services</Title>
  <Prompt>Please make your selection.</Prompt>
  <MenuItem>
    <Name>Axis camera</Name>
    <URL>http://192.168.10.2/camera.asp</URL>
  </MenuItem>
  <MenuItem>
    <Name>VoiceView</Name>
    <URL>http://10.1.10.1/voiceview/common/login.do</URL>
  </MenuItem>
  <MenuItem>
    <Name>Weather, News & Stocks</Name>
    <URL>http://phone-xml.berbee.com/menu.xml?opts=13456</URL>
  </MenuItem>
</CiscoIPPhoneMenu>

Disable Phone Auto Registration

Hello,

Is there a way to disable the auto registration process on the UC520? I don't want new phones getting plugged in and then registering until they have been properly provisioned.

Thanks,
Ed

Fax to Email Using the UC500 or CME

jnikolatos, One of the users on the site posted a great tutorial on how to enable the UC500 to receive faxes and then email them out. I've Copied it from the Forum to the Configuration Guide for the UC500. Great work John!

The original Post Follows . . . .
FAX to EMAIL on UC500 using analog line - CONFIGURATION EXAMPLE

I just wanted to post a fax to email example so everyone can benefit from it. I was looking for it and could not find it, so now that I have implemented it.. I hope you can us it.

**Please note this is for Analog lines. PRI will work as well but you do not have to PLAR from the FXO ports. Also make your incomming called number and destination pattern matches the number exact;y from your ISP (i.e, some PRI's only send 3 or 4 digits not the whole 10 digit number)

1) You have to download and application from Cisco's website. It is under Voice Products.

app_faxmail_onramp.2.0.1.3.tcl
http://www.cisco.com/cgi-bin/tablebuild.pl/tclware

Load this file onto the FLASH of your UC500 using TFTP and "copy tftp flash" command.

** Load the application with the following commands.. **

application
service onramp flash:app_faxmail_onramp.2.0.1.3.tcl

In global configuration mode of UC500 type the following: (Not all are needed)
-------------------------------
fax interface-type fax-mail
mta send server 192.168.1.2 port 25 (***substitute your mail srvr IP)
mta send subject Fax from UC500
mta send with-subject both
mta send postmaster administrator@domain.com
mta send mail-from hostname UC500.domain.com
mta send mail-from username $s$
mta send return-receipt-to hostname domain.com
mta send return-receipt-to username administrator
mta receive aliases domain.com
mta receive aliases wmc2k3-sbs.domain.com
mta receive aliases mail.domain.com
mta receive aliases mail.domain.com
mta receive aliases 192.168.1.2 (***substitute your mail server IP)
mta receive maximum-recipients 10
mta receive generate permanent-error
--------------------------------------------------

Find the FXO port you plugged your ANALOG phone line into - mine is 0/1/1
-----------------------------------------------
voice-port 0/1/1
connection plar opx 2031111111 (**THIS # can be anything unique)
caller-id enable
!
dial-peer voice 7 mmoip
description FAX to SERVICE Dept
service fax_on_vfc_onramp_app out-bound
destination-pattern 2031111111 (**Match PLAR command above)
information-type fax
session target mailto:sales@domain.com (**Any email address)
!
dial-peer voice 6 pots
description FAX to SERVICE
service onramp
incoming called-number 2031111111
direct-inward-dial
port 0/1/1

*** Make sure to enable mail relay on your mail server for your UC500 internal address.

Going back to the factory default - UC520 Factory Reset - UPDATED

It is fairly easy to get back to the default configuration...

1. Get into IOS command line mode.
2. Go to 'enable' mode(default password is 'cisco').
3. Type in 'show flash:'
Page down toward the bottom of the list.
One of the last file names will look something like ... UC520-8U-4FXO-K9-FACTORY...yada...yada....
That is the factory default configuration...never copy TO this file!!
4. Type in 'copy flash:(default config file name) startup
That will copy your default config file TO the startup-file in NVRAM.
5. Once that is complete and ok...power off and power on the UC520.
You will back to the default....

If you would like to reset CUE(voicemail) to factory defaults...here is the procedure. This should probably be done before the IOS factory reset...

To Reset CUE

Step 1: Session into CUE using the command service-module Integrated-Service-Engine 0/0 session. (Hit ‘enter’ twice to get a prompt).

Step 2: Type ‘offline’ to go into the offline mode.

Step 3: Type in ‘y’ when you are prompted with ‘Are you sure you want to go offline[n]?’

Step 4: Type in ‘restore factory default’

Step 5: Type in ‘y’ when you are prompted with ‘Do you wish to continue[n]?’

Step 6: Press the Enter key when prompted to ‘Press any key to reload:’

This reset can take 5-10 minutes. Wait until the CUE message ‘SYSTEM ONLINE’ is displayed before proceeding.

Step 7: Exit the CUE by typing ‘exit’.

Good Luck,
Phil

How to Configure a 7921 WIFI Phone with the UC520

I found a great white paper on Cisco's site for configuring the 7921 with the integrated wi-fi in the UC520.
It is Titled :
7921 Phones in SBCS Environment Configuration Guide
and is available at this link
http://www.cisco.com/en/US/products/ps7320/products_white_paper09186a008...

Also here is a link on how to configure the Push to Talk feature on the 7921
http://www.uc500.com/configuring-push-talk-cisco-7921-ip-phone-cme-or-uc520

How to communicate with a Cisco system

If you are new to your Cisco
IP phone system and think 'Just how the heck do I talk
to this system' then this guide may just help you.

being all new to this myself, these are the things I
have done, advanced users may know smarter things.

How to communicate with a Cisco system   If you are new to your Cisco IP phone system and think 'Just how the heck do I talk to this system' then this guide may just help you. being all new to this myself, these are the things I have done, advanced users may know smarter things. There are 4 way to communicate with the system as follows Using your browser to view the CCME Using your Browser to view the CLI TelNet to the UC500 Hyper Terminal to the UC500 Also your users need access via their browsers to set the Speed-Dials and Personal Fastdials. British Telecom installed our system for us, and me as the IT manager was left to mould the system to the way we wanted to use it, no training - did not have any idea how to talk to it, no real manuals as such. We have a UC500 and a 520 giving us the 30 phone extension we need, this is distributed over two type of phones, 7911 and the 7941 (as the IT manager I at leased wanted a colour LCD phone but did not get one, purely to test the system of course) this system replaced our old Meridian phone network. Vlans (Virtual Local Network) this is how all the communications are made, there is one for the Data 192.168.10.1-255 and one for the Phones 10.1.1.1-255, there is also an outside interface setup but that is not for this help page. We are interested in talking to the Cisco to adapt it to what we what it to do for us. ! interface Vlan1 description $FW_INSIDE$ ip address 192.168.10.1 255.255.255.0 ip access-group 102 in ip nat inside ip virtual-reassembly ! interface Vlan100 description $FW_INSIDE$ ip address 10.1.1.1 255.255.255.0 ip access-group 103 in ip nat inside ip virtual-reassembly ! interface Vlan999 ip address xxx.16.16.1 255.255.255.0 ip nat outside ip virtual-reassembly bridge-group 255 bridge-group 255 spanning-disabled ! Our Cisco system in-place   I did know that the phones (looking at the phone configuration under Network) was on and IP range of 10.1.1.x, I also found that the UC500 had another range of 192.168.10.x and our Network was on 192.168.0.x range NOTE - if you are not on the same range as the UC500 you will need to connect a network lead to one of the UC500 ports and your network. We do not us the PC port on the phones as a network point, In our company we have three network points next to each User, and the old phone system used one of these points with the users PC being connected to another. One of the department has five CAD stations and they are very heavy network users, so did not want to try running VoIP and data at the same time. So the first thing I did was add another IP range to my computer as follows   Adding an IP to your Computer Double click your network Icon Click 'Properties' button Under the 'General' tab, select 'Internet Protocol (TCP/IP) and click 'Properties' Click the 'Advanced' button Under the 'IP Settings' button, click 'Add' IP address Now enter an address that will get you into the UC500's range I just copied my IP and off-set the third set of digits to get 10 instead of 0 Try not to set any number between x.x.x.1 and x.x.x.12 i.e. leave the first 12 addresses free You don't want conflict on IP addresses Click the Add button I now have my two IP addresses set up, click OK   Click OK again Click OK again Then click Close   Browsing to the CCME   If you are on the same IP range as the UC500 or have added the range see above, then type the following into a browser page. http://192.168.10.1/ccme.html replace the 192.168.10.1 with your UC500 IP number or if you have DNS running the UC500 name   Enter your Administrators User name and Password Administrators View The web page you will get is a kind of cut-down version of the Administrators panel, you can do enough from this page to users extensions and phones to get you by, but it is pretty limited, one other thing when asked for the User name and Password (Default 'cisco' of both) do not tick the 'Remember my password' as you may need to enter different User names and passwords to test user web pages.   Enabling User Web Access   To enable your users to edit their Speed-Dials, make sure they are on the same range as the UC500 or add an IP to their Computer as above They would enter the same Web address http://192.168.10.1/ccme.html replace the 192.168.10.1 with your UC500 IP number or if you have DNS running the UC500 name   Open the 'Phone' in the Administrators web page Click on the Phone ID for the user Scroll down to the bottom of the 'Change Phone' window and check the users name and if needed re-enter a password default (1234) You will need to give this information to the user, 'UserName' and 'Password'     Now on the Users Computer enter the web address and when asked UserName/Password, this time ticking the 'Remember my password' box   When they are logged in they should see this screen Now they can select Phone, and edit the preferances Depending on the phone type your user may have 'Speeddial' buttons on the side of there phones, in the Section marked '1' opposite they can enter numbers and name associated with the buttons on there phone in the section. If any of these are edited, as soon as the user clicks 'Save changes' the phone will reboot automatically. In the marked area 2 opposite they can setup their 'Personal Fastdial' numbers, these number may be access on their phones by pressing the local services button and scrolling down to 'Personal Speed Dials' Editing PSD is instant once the user saves the chances they are available on the phone, NO reset required.   Web Browser 'CLI' Access   Using the same web page address as before but leave the CCME.HTML off the end http://192.168.10.1/ replace the 192.168.10.1 with your UC500 IP number or if you have DNS running the UC500 name Web page 'CLI' view This is a good place to view the 'Diagnostics log' and using the 'Show tect-support' for your entire system configuration. As a percussion in would click the 'Show tect-support' and copy the whole web page to a text document call CiscoConfig_DateTime.txt, this way if I mess up doing something I can look back at this text file and get the changes back in without doing a reload and resetting a running system (Depending on how much I messed up) Use level 15 to get access to the lot (oh the power, use the force Luke) Unless you know exactly  what you want to do this way of doing it can be dangerous, why I hear you say, well in my experience so far you can click on each command and sub-ascended into it but you do not know if there are going to be other commands below it or it is going to just fire the command straight off. I only use the web page for commands I know what I am doing with or to view 'Diagnostics log' / 'Show tect-support' There is a better way in the next two methods. Example of sub-ascending into Ephone Templates   TelNet Access   This is my preferred method of communicating with the system and I will show you why.   Open a 'Command Prompt' window and type 'TelNet 192.168.10.1 replace the 192.168.10.1 with your UC500 IP number or if you have DNS running the UC500 name Enter your Administrators User Name and Password Hit return and you IN.   At any point in this CLI access mode you can type ? to get help, even half way through a command, to see what options there are on the sub side of the command and this is the main reason I use telnet to do most of my configuring, you can also do this with the next method below, but I prefer this window because it is in black and white clean and neat.   Just type the ? and you can see all of the commands   Example of editing an 'ephone-dn-template' As you can see I entered the configuration mode with a 'Config t' command then entered 'ephone-dn-template ?' to see the sub commands before committing, then entered 15 and a ? to see the sub command set. NOTE - don't forget to type 'exit' to back out of each sub set of commands.   Hyper-Terminal Access   Much the same as Telnet this one except that it is easier to stream commands in, I use this method if I need to change a lot of things at once saves typing. Open a Hyper-Terminal session under 'Programs / Accessories / Communications / Hyper-Terminal'   Give your new connection a Name In the box 'Connect using' select 'TCP/IP (winsock) and type in Host address: 192.168.10.1  replace the 192.168.10.1 with your UC500 IP number or if you have DNS running the UC500 name Type your Administrators UserName/Password and your IN Once you are connected you could save the session to your desktop for easy access next time.   This has exactly the same features as TelNet but being a GUI has a couple of easy windows features to use. This is how I setup paging the quick way within the company, In a text file I created the configuration I needed config t ephone 1 paging-dn 76 exit Then just repeated this for all phones that needed the paging facility. But not the command 'config t' config t ephone 1 paging-dn 76 exit ephone 2 paging-dn 76 exit ephone 3 paging-dn 76 exit ephone 4 paging-dn 76 exit ephone 5 paging-dn 76 exit Then selected the whole text file and copied it to the clip, in the 'hyper-terminal' page right click the mouse and select 'Paste to Host' This will then stream all of your commands from the clip to the Cisco Alternatively you could select 'Send File'     And that is pretty much it apart from one last thing, if you are on a separate IP range from the Phones you could plug your network cable into the back of your phone and let the phone network issue you with an IP number.   I do hope this helps some people out their as until I found this site I was wondering lost, A picture paints a thousand words, and I have given you a lot of pictures. http://www.wrapserver.com/cisco/communicate.htm Softman <!--webbot bot="Timestamp" S-Type="EDITED" S-Format="%d/%m/%Y" -->

How to program your phone's softkeys on UC520 and CME

Programming the softkeys on the phone is
relatively easy as some of our users wanted a different layout
to the standard default that the phone displays.
The problem
was 'Group Pickup' was behind the 'More' key, meaning the poor
users had to press the 'More' key before they could press the
'Group Pickup'

How to Program your phones Softkeys   Programming the softkeys on the phone is relatively easy as some of our users wanted a different layout to the standard default that the phone displays. The problem was 'Group Pickup' was behind the 'More' key, meaning the poor users had to press the 'More' key before they could press the 'Group Pickup'   Standard Soft key layout (Default) for phones     So I had to re-program the softkey menu for these users, and this is achieved through a 'Template' this template is then applied to the phones you wish to change. Open a link to your Cisco via your favourite Communications method (mine is TelNet)   Description of each command Type these commands (WARNING - Case sensitive command) Enter the command to tell the system we are going to configure it, the 't' represents 'Terminal' config t Create a Template giving it a number (in this case 20) there are only 20 Templates available 1-20 ephone-template 20 Now we need to create a 'softkey' menu that will be displayed when the phone is in IDLE mode i.e. just sitting there untouched The items available to us are: Cfwdall = Call Forward All ConfList = List all participants in conference Dnd = Do not Disturb Gpickup = Group Call Pick Up Hlog = Hlog (used to login/out of hunt groups) Join = Join established call to conference Login = Login Newcall = New call (if your are already in one) Pickup = Call Pick Up Redial = Redial last number RmLstC = Remove last conference participant softkeys idle Redial Gpickup Cfwdall Dnd Join ConfList Exit from the phone template exit   Above is the layout we wanted to use, note that there is no 'more' softkey defined this is done automatically so remember that the first 3 definitions will show before the 'more' key and so on, i.e. in groups of three. Of course you could change the Alerting, Connected, Hold, Ringing, Seized softkeys positions as well in the same ephone-template  Now you need to tie this template to the phones that need it, find the 'Phone Sequence number' of the phones you wish to change via the CCME or your preferred method, and commit the changes   We are changing 'ephone' 15 ephone 15 Add the template using the number we assigned to it ephone-template 20 The phone has to be restarted for the changes to take effect reset Exit from the ephone and repeat for other phones exit     After changes have been made, your user is setup not to give you earache until the next thing! Http://www.wrapserver.com/cisco/softkeys.htm     Softman <!--webbot bot="Timestamp" S-Type="EDITED" S-Format="%d/%m/%Y" -->

Integrating the UC500 with Analog Gateways

Check out this link for information on how to integrate UC500 with the Linksys ATA SPA8000 and the Cisco VG224 24 port FXS gateway (look under Voice Analog Gateways):

http://supportwiki.cisco.com/ViewWiki/index.php/SBCS:Solutions_-_Cisco_S...

Marcos
Cisco Systems, Inc.

Outgoing and Incoming PPTP VPN (MS Windows)

Hi All,

OK, so I've got one last little issue with our UC520 before we go live.
I have my firewall and static NAT running very well. All of our internet-enabled services are available to the internet.

I can't, however, run our internal Windows VPN server (PPTP). And I also can't connect to external VPN servers.

My relevant config is as follows:

ip nat inside source static tcp 10.10.10.1 80 interface FastEthernet0/0 80
ip nat inside source static tcp 10.10.10.1 443 interface FastEthernet0/0 443
ip nat inside source static tcp 10.10.10.1 25 interface FastEthernet0/0 25
ip nat inside source static tcp 10.10.10.1 3389 interface FastEthernet0/0 3389
ip nat inside source static tcp 10.10.10.10 21 interface FastEthernet0/0 21
ip nat inside source static tcp 10.10.10.128 3390 interface FastEthernet0/0 3390
ip nat inside source static tcp 10.10.10.1 1723 interface FastEthernet0/0 1723
ip nat inside source list 100 interface FastEthernet0/0 overload
ip nat inside source route-map SDM_RMAP_1 interface FastEthernet0/0 overload
ip nat inside source static 10.10.10.5 xx.148.97.101
ip nat inside source static 10.10.10.4 xx.148.97.108
!
access-list 100 permit tcp any 10.10.10.0 0.0.0.255 established
!
access-list 104 permit ip host 10.10.10.80 any
access-list 104 permit ip host 10.10.10.81 any
access-list 104 permit ip host 10.10.10.82 any
access-list 104 permit ip host 10.10.10.83 any
access-list 104 permit ip host 10.10.10.84 any
access-list 104 permit ip host 10.10.10.85 any
access-list 104 permit ip host 10.10.10.86 any
access-list 104 permit ip host 10.10.10.87 any
access-list 104 permit ip host 10.10.10.88 any
access-list 104 permit ip host 10.10.10.89 any
access-list 104 permit udp any host xx.148.97.102 eq non500-isakmp
access-list 104 permit udp any host xx.148.97.102 eq isakmp
access-list 104 permit esp any host xx.148.97.102
access-list 104 permit ahp any host xx.148.97.102
access-list 104 permit tcp any host xx.148.97.102 eq 1723
access-list 104 permit tcp any host xx.148.97.102 eq 3390
access-list 104 permit tcp any host xx.148.97.102 eq ftp
access-list 104 permit tcp any host xx.148.97.102 eq 3389
access-list 104 permit tcp any host xx.148.97.102 eq smtp
access-list 104 permit tcp any host xx.148.97.102 eq 443
access-list 104 permit tcp any host xx.148.97.102 eq www
access-list 104 permit tcp any host xx.148.97.101 eq 22
access-list 104 permit tcp any host xx.148.97.101 eq www
access-list 104 permit tcp any host xx.148.97.101 eq 443
access-list 104 permit tcp any host xx.148.97.101 eq 10000
access-list 104 permit tcp any host xx.148.97.108 eq www
access-list 104 permit tcp any host xx.148.97.108 eq 443
access-list 104 permit tcp any host xx.148.97.108 eq 3389
access-list 104 permit icmp any host xx.148.97.102 echo-reply
access-list 104 permit icmp any host xx.148.97.102 time-exceeded
access-list 104 permit icmp any host xx.148.97.102 unreachable
access-list 104 permit icmp any host xx.148.97.101 echo-reply
access-list 104 permit icmp any host xx.148.97.101 time-exceeded
access-list 104 permit icmp any host xx.148.97.101 unreachable
access-list 104 permit icmp any host xx.148.97.108 echo-reply
access-list 104 permit icmp any host xx.148.97.108 time-exceeded
access-list 104 permit icmp any host xx.148.97.108 unreachable
access-list 104 permit udp any any eq 5060
access-list 104 permit udp any eq 5060 any
access-list 104 permit udp any any range 16384 32767
access-list 104 permit udp host 64.59.184.13 eq domain any
access-list 104 permit udp host 64.59.184.15 eq domain any
access-list 104 deny ip 10.1.10.0 0.0.0.3 any
access-list 104 deny ip 10.1.1.0 0.0.0.255 any
access-list 104 deny ip 10.10.10.0 0.0.0.255 any
access-list 104 deny ip 10.0.0.0 0.255.255.255 any
access-list 104 deny ip 172.16.0.0 0.15.255.255 any
access-list 104 deny ip 192.168.0.0 0.0.255.255 any
access-list 104 deny ip 127.0.0.0 0.255.255.255 any
access-list 104 deny ip host 255.255.255.255 any
access-list 104 deny ip host 0.0.0.0 any
access-list 104 deny ip any any log
!
access-list 105 permit ip any any

PFO operation

PFO as shown on the front of the UC500 if for power failure.
When the system is powered off, the black FXO port is connected to the black FXS port.
One strategy, is to connect your main telephone trunk line to the FXO 0/1/0 port. Then connect the FXS 0/0/3 port to an emergency analog phone set.
That way incoming calls to your main line will ring(one at a time, of course) to your emergency phone. As well as making outbound calls.
Also, if, recording after hours incoming calls are of concern during a power failure. A cheap analog answering machine, powered by a small ups, could be connected to that FXS port.

Good luck,
Phil

Simple Call Center Application that includes report generation

Using B-ACD Scripts to create a call center application.

We recently put together this App Note describing how to enable a Simple Call Center Application on the UC500. Check it out:

http://supportwiki.cisco.com/wiki/images/2/22/Uc500_callcenter_applicati...

Should cover the basic design considerations and help you quickly implement this feature.

Marcos

UC500 Cisco Links

UC500 Getting Started Guide
http://www.cisco.com/en/US/products/ps7293/products_getting_started_guid...

UC500 Site Administrator Guide

This guide provides instructions on how to activate the typical features (voice only) used in a UC500 deployment, using the native CME/CUE GUI:

http://www.cisco.com/en/US/docs/voice_ip_comm/sbcs/uc500/gui/user/guide/...

Marcos

UC500 sample configuration for E1

Hi All,

I am very new to UC500 and been asked to setup for a company. I have E1 card and ISDN(20). I tried configuring via GUI but no luck.

Controller E1 is detected and whenever I connect that to ISDN it shows up. I want to make calls outside via E1. Is there any sample configuration for E1 card.

controller E1 0/2/0
framing CRC4 Australia
clock source internal

I only have above configfuration for E1 , What other parameters needs to be there ?

Thanks for your help.
Hemant

UC520 and Windows SBS2003

Hey all,

Has anyone run into any issues between the UC520 and Windows Small Business Server 2003? I added the UC520 to my network 4 months ago to handle voice, and at that point just stuck it behind the SBS box (Didn't need it to do anything but voice at that point.) I've now decided to promote the UC520 to serve as gateway for voice and data, but have run into a couple of issues:

-I changed the SBS IP to an address within the data vlan on the UC520.
-I then modified the DHCP scope on the UC520 to point DNS traffic to the new SBS address. (Need SBS to handle DNS for sharepoint traffic, and machine registration)
-I then disabled the DHCP server on SBS.

I can get local traffic between all devices, but I'm getting no DNS resolution, and no access to outside servers.

Does anyone have any ideas on the DNS issue, or a better way to approach this in general?

Thanks,
Will

UC520 initial configuration -Step 1 Back Up

Ok you just got your gear and you know you want to plug it in and take a look. 

DON'T PLUG IT IN YET. The first thing to do after unboxing your UC500 and inventoring the parts is to back up the flash that comes with it. If you want to go back to a factory default config it is a good idea to have a copy of it. Be sure to do this before powering the unit on. The UC520 uses flash while in operation to serve firmware to phones, ringtones and music on hold so if you remove it while the unit is powered on bad things can happen. In fact the box says do not remove while unit is in operation and Cisco gves you a screw-on flash cover as well. My experience has been that there is usually a newer version or point rev out than what ships installed on the box ,and I like to upgrade first.  That is why I back it up before I begin.

What is on the flash?

Your Cisco IOS, Phone Firmware, Rigtones, Factory default config and the GUI files for Call Manager/Unity Express.  The Unity Express files are not stored in flash other than the shared GUI files.

How to Back up Flash

Get a 9 dollar 7 in one card reader and copy to a directory on your local PC. 

 One interesting thing I noticed about the flash.  It actually said made in the USA on back.  Wow, I didn't know we still made stuff here ;)

7937 Conference Phone + UC520 can work now?

I've got the latest firmwares/etc.. but I've never had to delve this deep into one of these devices... how do I go about getting a 7937 up and running with a UC520 running 4.2.6 w/ 12.4(11)XW6.

I tried a faq that suggested I export the apps7937etc...bin and tftp to the uc520 then run the tftp flash:apps7937... etc.. but when i tried to specify to load that file for the 7937 it said the 7937 wasn't a recognized device.. if I run "load ?" i see about 20-30 phones, but the 7936 is the only conference phone.

Any help would be greatly appreciated. . I've been searching for hours on cisco.com etc .. Just cannot get pointed in the right direction.

This is all new equip that i just recieved today, kinda frustrating that i have to do a ton of work to get my new conference phones up and running, everything else works perfect! :\