marchern's blog

Dear UC500.com Community,

We are pleased to announce the availability of the Cisco Smart CallConnector Toolbar. It is a free solution for the Cisco Smart Business Communications System (SBCS) that integrates your phone functions directly into Microsoft Outlook and Internet Explorer (32 bit windows). It provides toolbars that allow a user to make and answer calls from these applications, displaying incoming call information in a pop up window. Integration with Outlook allows you to click on a contact, whose work phone number is then presented in the dialing field. The toolbar is easy to install and use and provides immediate value by increasing you call handling productivity.

This product enhances SBCS value proposition, by delivering over the UC promise with a “free” basic application which any customer can leverage for their productivity. In addition, the Toolbar serves to position the UC value proposition to more sophisticated and feature rich solutions such as the Smart CallConnector Advanced Client plus server.

For more information as well as download instructions, please check the following link: https://supportforums.cisco.com/docs/DOC-12153

 Product page is http://www.cisco.com/go/smartcallconnector

Feel free to start deploying this application to your end customers.

Thanks,

The SBCS Team 

Hi UC500.com users,

We are looking for some UC500 end users (not resellers) to help us with a usability study. For their time, they will get a nice gift card. 

If you have a customer interested in participating in this remote study, from their desk and a short period of time, please let me know. 

You can email me at marchern@cisco.com

The resellers who successfully submit a customer name and get them to sign up for the study, will participate in a raffle of a Cisco Flip camera. Since the number of slots are limited, your chances to win have never been better.

Please send me your end customer contact details before Wednesday, July the 14th.

Thanks a lot,

The Cisco Small Business Team

UC500.com Community,
 
The SBCS Team is excited to announce the availability of the second Beta version of the Cisco Small Business Office Manager tool:
http://www.cisco.com/go/officemanager
 
Cisco Small Business Office Manager is a free desktop application that a Cisco SMB Partner can install on a PC at a customer site. Office Manager provides a simple, easy-to-use interface that allows an SMB office administrator to:
 

• View network connection and system status information
• Perform routine management tasks for their Cisco Smart Business Communications System (SBCS)

This second release of Office Manager offers the following new features:    
 

• Compatibility with Cisco Configuration Assistant, version 2.2  
• Windows 7 support
• Additional Voice, Video and VPN controls
• Automatic Music on Hold (MoH) file transcoding
• Support for the Cisco SA 500 Security Appliance and Cisco AP541N Access point
• Enhanced customization options, including Desktop branding, an RSS reader and Menu Entitlement, so partners are always in control of what features are accessed by their customers
• Site inventory report of Cisco devices
• Improved screens, easier navigation and usability
• Improved documentation, including a revised Online Help and a brand new Product Installation GuideBuilt-in feedback forms, to track end user comments and feature requests

 
To download Office Manager and the Office Manager documentation, please visit:

Dear UC500.com Community,
 
 UC 500 Software pack 8.0.2 is available for download. The Software Pack is compatible with CCA release 2.2.2.
 

 
Smart CallConnector Operator is a new component of the Cisco Unified CallConnector family. This Windows-based operator console application is designed specifically for the calling, messaging, and contact management requirements of small business attendant positions. Customers can deploy one or two consoles per UC 500 Series. Each console includes graphical call queuing, directory lookup for easy call handling, and fully customizable application and keyboard for fast call handling. 
 
Smart CallConnector Operator can now be ordered using normal ordering processes and is available in most countries; it is not available in Japan and Russia.  For Smart CallConnector Operator, use part number: L-SW-SCC-OPERATOR.  
 
The PAK ID for registering the product will typically be delivered via email within 2-3 days of the order being processed. For Small Business Pro Service 3 year software support use part number: CON-SBS-SVC3. 
 
Ordering and product information is available for Cisco employees on a new wiki page hosted on the community site at:
https://www.myciscocommunity.com/docs/DOC-13656
A partner page on the community site can be found at:
https://www.myciscocommunity.com/docs/DOC-14094
Find the datasheet at:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps10585/data_sheet_c78-568488.html
Thanks for your support,
The SBCS Team
 

We are looking for some good videos of deployments for the Cisco Smart Business Communication System. We would like to showcase these videos in the Cisco Small Business Support Community. We are looking for unique usage of the Unified Communications features in the Cisco Unified Communications 500 System with Cisco IP Phones, Wireless LANs, Unified Call Connector, etc. Use of features should make an impact on the operations of the small business. Visit the Cisco Support Community for rules and eligibility:
 https://www.myciscocommunity.com/docs/DOC-8199
 
 
 The SBCS Team

UC500.com Community,
 
Cisco is pleased to announce the availability of Cisco Small Business Office Manager Beta (or Office Manager Beta), a new tool that enhances the end user experience and interaction with the SBCS solution.
 
Office Manager Beta offers a very simple way to change basic configuration options on the UC 500, such as call forward, SNR, remote access (VPN) and more!
 
Office Manager Beta is a "leave behind" tool. The Cisco Reseller installs it gets it ready to be used by the Office Administrator.
 
Office Manager Beta is fully compatible with the Cisco Configuration Assistant (CCA) version 2.2, and also includes a basic Video Viewer that allows you to automatically discover up to four Cisco PVC2300 or WVC2300 IP Cameras.
 

The Cisco SBCS Team and the QuesCom Product Team is proud to announce the integration between UC 500 and QuesCom's GSM Gateway series.

http://www.cisco.com/go/sbcsapps

The integration with the QuesCom 200 gateway leverages the GSM and SMS gateway capabilities of the QuesCom device, to allow for low cost cellular calls from the UC 500 PBX users.

The QuesCom 200 embeds 2 GSM channels enabling 2 simultaneous calls to GSM phones. The QuesCom 200 is also directly connected to IP network & users' PC enabling them to send and receive SMS from a PC.

Benefits include: