Better Caller-ID Capabilities on the way in Cisco CCA2.2 with a better topology view

ttrentler's picture
Submitted by ttrentler on Thu, 10/29/2009 - 08:40

I'm on day two of beta testing CCA2.2 and noticed a couple of few new features, One is nice the other is a big help for me for sites with multiple trunks.

The topology view has been updated and uses actual pictures of the devices. It looks cleaner.  Nice little touch.

What I reall like is the ability to control caller ID per trunk from CCA now.  Previously I'd had to go to the CLI to manipulate this with voice translation rules.  Now I can set the Caller-ID to be different for a call going to a SIP trunk vs. a call going out a PRI.  This is a help. 

 I also see built in a Built in SIP template for Skype now.  Previously you has to download a template from Cisco and add this in.  Timeline wise it looks like Skype  will be offering their SIP for Skype partner program sometime in November.

I also see some new hardware being supported in CCA2.2 there is more to come . . .

Ted

 

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cbandit's picture

Wanted: Caller name manipulation and external directory

by cbandit - 10/30/2009 - 17:14

See, what *I'd* really like to be able to do is manipulate the caller *name* on a call through a CME system. Even better would be the ability to query an external directory for this (i.e. lookup the caller's number, set the caller's name).

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