UC500.com

I posted this under http://www.uc500.com/aa-customization-and-prompt-management but wanted to hit up the forums as well...

Tue, 01/22/2008 - 15:57 — CMTB
Merging AA_transfer.aef and AA.aef files
I was trying to use Cisco Unity Express Scripting Editor and merge some of the funtionality of AA.aef, or in this case; an edited AA_simple.aef; with the call transfer features of AA_transfer.aef. '

I realized that AA.aef was a system file on the UC520 and not downloadable to a TFTP server, however; the AA_simple.aef that is included with CUE Scripting Editor can be modifed per the link below to function as AA.aef...

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configura...

So, I tried to use the guidance of the AA_transfer.aef file and simply add some of the output branches in the menu structure

I.E. Menu / Extension1 / Set extn = Entension1...

And put them under the AA.aef menu structure

I.E. Menu / DialByExt
Menu / DialByName
Menu / Extension1
Menu / Operator
Menu / Timeout
Menu / Unsuccessful

I then went into the Menu (Contact: --Triggering Contact--, prompt: prompt) Properties and assigned Extenstion1 a keypad value of 3.

In the end I really want to be able to do away with the Cisco System AAMainMenu.wav file, which can be done in the AA.aef script be removing "prefixPrompt + menuPrompt" and leaving only the "prefixPrompt" in the Create Containter Prompt properties... This way, only the prompt that you can record via the handset referencing instructions in this article, Option 2 for prompts, Prompt 3, will be heard when the caller calls in.

I.E. Thank you for calling the office of UC520, press one to dial by extension, two by name, three for accounting, 0 for operator.

It appears though that I am locked down, once again, by the set menuPrompt = SP[AA/AAMainMenu] and it's inability to do more then 1 for number, 2 for name, and 0 for operator.

Is this correct, do I need to scrap the ideal of adding to the AA.aef script and start from scratch?

Thanks.