** Security issue with Bandwidth.com **

I just found a major security issue with 2 systems using Bandwidth.com.  The end users are unrelated.
 

Now Available to Order! Cisco Smart CallConnector Operator Console for the Smart Business Communications System

Smart CallConnector Operator is a new component of the Cisco Unified CallConnector family. This Windows-based operator console application is designed specifically for the calling, messaging, and contact management requirements of small business attendant positions. Customers can deploy one or two consoles per UC 500 Series. Each console includes graphical call queuing, directory lookup for easy call handling, and fully customizable application and keyboard for fast call handling. 
 
Smart CallConnector Operator can now be ordered using normal ordering processes and is available in most countries; it is not available in Japan and Russia.  For Smart CallConnector Operator, use part number: L-SW-SCC-OPERATOR.  
 
The PAK ID for registering the product will typically be delivered via email within 2-3 days of the order being processed. For Small Business Pro Service 3 year software support use part number: CON-SBS-SVC3. 
 
Ordering and product information is available for Cisco employees on a new wiki page hosted on the community site at:
https://www.myciscocommunity.com/docs/DOC-13656
A partner page on the community site can be found at:
https://www.myciscocommunity.com/docs/DOC-14094
Find the datasheet at:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps10585/data_sheet_c78-568488.html
Thanks for your support,
The SBCS Team

Office Manager Beta 3 minute survey - Win an IP Phone!

UC500.com Community,
 

Cisco puts a router in Space

What Cisco Certifications do I need to become an Astronaut?

The SBCS Video Contest is still open - Win A Cisco IP Phone!

We are looking for some good videos of deployments for the Cisco Smart Business Communication System. We would like to showcase these videos in the Cisco Small Business Support Community. We are looking for unique usage of the Unified Communications features in the Cisco Unified Communications 500 System with Cisco IP Phones, Wireless LANs, Unified Call Connector, etc. Use of features should make an impact on the operations of the small business. Visit the Cisco Support Community for rules and eligibility:
 https://www.myciscocommunity.com/docs/DOC-8199
 
 
 The SBCS Team

MonitorView is available! Video Monitoring on your SPA525G phone

 
UC500.com Community, 
 
The first phase of MonitorView Phone Video Monitoring solution is now available and supported for use with the following components:
 
1. SPA525G firmware 7.4.3
2. Cisco Small Business Video Camera WVC2300 and/or PVC 2300
3. SBCS 2.0 with Cisco Configuration Assistant (CCA) 2.2.1
 
Details on the configuration steps for initial deployments of MonitorView are posted below. The 2nd phase of Monitorview will include a configuration wizard in CCA 2.2.2 (FCS Feb/2010) to simplify the installation process.
 
https://www.myciscocommunity.com/docs/DOC-11631
 
Thanks for your support,
The SBCS Team

New Software Introduction - Cisco Small Business Office Manager Beta, UC500

UC500.com Community,
 
Cisco is pleased to announce the availability of Cisco Small Business Office Manager Beta (or Office Manager Beta), a new tool that enhances the end user experience and interaction with the SBCS solution.
 
Office Manager Beta offers a very simple way to change basic configuration options on the UC 500, such as call forward, SNR, remote access (VPN) and more!
 
Office Manager Beta is a "leave behind" tool. The Cisco Reseller installs it gets it ready to be used by the Office Administrator.
 
Office Manager Beta is fully compatible with the Cisco Configuration Assistant (CCA) version 2.2, and also includes a basic Video Viewer that allows you to automatically discover up to four Cisco PVC2300 or WVC2300 IP Cameras.
 

New Cisco SBCS 2.0 Voice over Wireless Deployment Guide has been released

UC500.com Community,
 
Following the announcement of the new generation of SMB Pro Wireless Access Points, the AP541N Product Family, we have made exciting changes to the Voice over WiFi Reference Designs. Please visit the Product Resource page to donwload the updated document:
 
http://www.cisco.com/en/US/products/ps7293/products_implementation_desig...
 
Here is the direct URL to the actual PDF:
 
http://www.cisco.com/en/US/docs/voice_ip_comm/sbcs/deployment_guides/voi...
 
Release 2.0 of the Cisco Smart Business Communications System (SBCS), with its enhanced wireless capabilities, provides a fully integrated voice-over-wireless (Wi-Fi) solution that is simple to use, combines wired and wireless voice and data, and is delivered through trusted local partners.
 
This deployment guide discusses:

  • SBCS 2.0 voice over Wi-Fi solution components and features
  • Cisco Unified Communications 500 Series platforms (all models and SKUs).
  • Wireless Access Points (APs). Cisco UC 520W and UC 540W platforms with integrated wireless capability or Cisco Small Business Pro AP541N Dual-band Single-radio access points.
  • Wireless IP Phones. Cisco SPA 525G IP phones operating in Wireless- G mode or Cisco Unified Wireless IP Phone Models 7921G and 7925G.
  • Supported reference designs for SBCS voice-over-wireless deployments, including target customers, features and benefits, components, design characteristics, limitations, and caveats.
  • Steps required for initial installation and configuration using Cisco Configuration Assistant (CCA) Release 2.2 and later.
  • Administrative tasks that may be required after initial installation.

 
The SBCS Team

End-of-Sale and End-of-Life Announcement for the Cisco 526 Wireless Express Mobility Controller

Looks like the replacement for this is either a higher end Wireless mobiility controller like a Cisco 2100 Series Wireless LAN Controller
 (that cannot be managed with CCA) or a use the new Self Clustering 541N Wireless access points.
The Announcement is here . . . .
http://www.cisco.com/en/US/prod/collateral/wireless/ps7306/ps7320/ps7339...

IP Phone Web Services Part 1

IP Phone Web Services Part 1 -

Fellow Cisco Unified Communications Instructor Joe Parlas wrote A nice Piece on Implementing IP Phone Services and even has a link to so code to retrieve Gmail on an IP Phone. It is really worth a look.  The Article is about Unified Communications Manager but these services can easily be added to a Uc500 or CME.

 

Gmail


 

Announcing Cisco UC500 support for the QuesCom GSM Gateway

The Cisco SBCS Team and the QuesCom Product Team is proud to announce the integration between UC 500 and QuesCom's GSM Gateway series.

http://www.cisco.com/go/sbcsapps

The integration with the QuesCom 200 gateway leverages the GSM and SMS gateway capabilities of the QuesCom device, to allow for low cost cellular calls from the UC 500 PBX users.

The QuesCom 200 embeds 2 GSM channels enabling 2 simultaneous calls to GSM phones. The QuesCom 200 is also directly connected to IP network & users' PC enabling them to send and receive SMS from a PC.

Benefits include:

Skype for SIP goes into open public beta

I have been part of the closed beta for Skype for SIP for a little while while now.

Configuring Multiple SIP Trunks on CME or a UC500

If you are looking to use multiple SIP trunks on a CME router or UC500 the below linked guide will help you set them up.

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